Software Engineer

Job Description

Communication has changed for people. It’s changed for businesses, too.

Intercom is the only suite of customer messaging products that drives growth at every stage of the customer lifecycle—across acquisition, engagement, and support. Today more than 30,000 businesses use Intercom to connect with a billion people worldwide.

Join the company helping businesses grow revenue through live chat, and so much more.

What's the opportunity? 🤔

Intercom is growing fast. We've created an environment where product teams, with big ambitions, can ship high-quality product to our customers every week. Across a team of more than 70 engineers, we ship changes to production around 80 times each weekday. Our mission is to make web and mobile business personal. Come help us build a world-changing product, a long lasting company and the most effective R&D team possible.

This is more than a technical role, you'll be a creative product and technical contributor. You'll use your experience to inform our engineering process and decisions when building new features and ensuring scalability and availability of the entire platform.

You'll be part of one of our product teams which are multidisciplinary with design, frontend and backend engineering combined. While specialisation is important, we discourage pigeonholing. Our most effective people work across design and implementation, making the right technology decisions to build the best product.

One of our senior engineers, joining from a major PaaS provider, described his experience as "Before, I saw customers through a very large telescope. Now I'm right beside them." We love the satisfaction of hearing how happy our customers are with what we build for them.

Learn more about our engineering culture at intercom.engineering

What will I be doing? 🚀

As a Software Engineer you will:

• Contribute to our technical architecture as we grow. We scale to service requests from all our customers’ customers. We’re growing and so are they.
• Care about agility as much you care for scalability and availability. Continuous deployment keeps us focused on incremental releases. Even our biggest technical achievements roll out piece by piece, feature flagged out of sight. Projects are kept short and tightly scoped. Teams build a weekly cadence of releases
• Ship a change to production on your first day and a significant public release in your first week. That “day one” change is automatically deployed to production along with 80 other deployments (on average) each weekday
• Be proud of what you work on, obsess about the quality of the work you produce.
• Have regular opportunity and support for career growth. We are constantly growing and forming new teams. For those who are motivated to lead, we hugely bias internal promotions to Engineering Lead and Engineering Director roles. Public speaking, blogging, open source contributions and community participation is something we strongly encourage (and reward). We run events to share how we think and how we go about building great product - our last one was very well received.

How we work? ⚒️

Intercom is growing fast. We’ve created an environment where product teams, with big ambitions, can ship high-quality product to our customers every week. Across a team of more than 80 engineers, we ship changes to production around 100 times each weekday. Our mission is to make web and mobile business personal. Come help us build a world-changing product, a long-lasting company and the most effective R&D team possible.

You’ll be part of our Operator product team which is a multidisciplinary team with design, frontend and backend engineering combined. While specialization is important, we discourage pigeonholing. Our most effective people work across design and implementation, making the right technology decisions to build the best product.

One of our senior engineers, joining from a major PaaS provider, described his experience as “Before, I saw customers through a very large telescope. Now I’m right beside them.” We love the satisfaction of hearing how happy our customers are with what we build for them.

Benefits 😍

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

• Competitive salary and equity in a fast-growing start-up
• We serve lunch and dinner every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Open vacation policy and flexible holidays so you can take time off when you need it
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• Commuting is a breeze with our generous public transport allowance
• Keep active with our wellness programme that allows you to expense gym and other sports activities up to £90 quarterly
• MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organisation. We're committed to an inclusive and diverse Intercom! We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race. This recruitment programme started on 28 Sept 2019 and the closing date for applications is 27 October 2019.