Customer Support Associate

Job Description

Since 2011, Percolate has addressed the enormous challenges presented by enterprise marketing operations, and has been foundational in the development of new categories of marketing technology - Content Marketing Platforms (CMP) and Marketing Resource Management (MRM).

Percolate has been recognized as the only consensus leader in these emerging categories by analyst firms like Forrester, Gartner, and SiriusDecisions - a growing space that represents more than $4 billion in potential annual revenue.

Today, Percolate serves over 600 brands. Some of the world’s largest companies — including Microsoft, Cisco, Cigna, Electronic Arts, and Bosch — use Percolate to help them deal with one of the fundamental challenges facing all marketers - orchestrating their marketing processes and enabling the best possible customer experiences.

The Customer Support team supports some of the largest brands in the world by successfully resolving customer tickets and other issues via email, chat, and callback support. We are looking for a Customer Support Associate (Level I) to join our Customer Support team to directly support users of our software at the world's largest brands and agencies. The Associate will work with customers and internal resources to field, research, diagnose, and resolve inbound ticketing software inquiries. The successful candidate will be a self-starter who can work with a variety of people in a variety of situations. The individual will also be well-rounded with varied interests, experience, and extracurricular involvement.

The Customer Support Associate will report to the Senior Manager of Customer Support, and will partner with Implementation Services, Customer Success, Customer Education, Product Management, and Engineering to ensure customers successfully implement, adopt, and fulfill the vision of The System of Record for Marketing®.