Team Lead

Job Description

About The Opportunity

Here at Grubhub we’ve been dedicated to giving diners the most convenient way to order food from their favorite restaurants (whether that’s a late night Chalupa from Taco Bell or a salad for lunch from a local restaurant the day after they enjoyed said late night Chalupa).

While we are food-obsessed, we are also customer-obsessed. We look to constantly innovate our technology so our diners’ food experience is memorable, restaurant owners get more business and individuals across the country looking for work can deliver the food from the restaurant to the diner flawlessly. We take great pride in knowing that we are a part of 22.6 million diners food ordering experience and we feature over 300,000 restaurants in 3,200 US cities across our suite of apps (Grubhub, LevelUp, Seamless, Tapingo, AllMenus and MenuPages).

Want to be a part of the biggest movement in the US that is moving eating forward? If so, we want to talk to you - and hear what’s your favorite restaurant for food delivery!

As a Team Lead in Market Operations, you will be responsible for a team of Operations Specialists. You will oversee the workflows and day to day operation tasks of the team for a specific marketplace. You will manage projects and work with a strategic lens to ensure a proactive and great experience for our diners. You will collaborate across the team and provide day to day to direction and support to your team.

Some Challenges You’ll Tackle

• Lead a team of operations specialists who are responsible for managing order level execution while surpassing service and experience metrics
• Provide day to day direction, addressing complex deliveries and real time issue escalations for restaurants, customers and drivers
• Monitor business performance metrics to ensure workforce alignment with company goals and objectives. Measure business impact of market decisions
• Work closely with Market Managers to incorporate and quantify teams feedback and identify opportunities to help deliver on service, profitability, and growth expectations
• Create a positive and focused team environment by expecting high performance levels, promoting empowerment and good judgment, and communicating with transparency
• Coach and provide oversight as needed to support attainment of quality and performance metrics
• Provide guidance to team members on how to leverage data to make thoughtful decisions. Develops the team’s critical thinking skills
• Participate in new programs and processes to improve diner, restaurant, driver and employee satisfaction
• Flex to new pressures and adjust to new priorities quickly
• Communicate updates and business context to team as needed, sharing not only the what, but the why

You Should Have

• 4+ years experience of relevant work in operations or logistics
• People management a plus
• Associate's Degree or equivalent experience required
• Excellent written and verbal communication skills
• Excellent customer service skills
• Strong ability to coach and motivate others
• Strong ability to influence others and collaborate in a team based environment
• Solid analytical and problem solving skills
• E-Commerce or experience in Logistics is preferred

And Of Course, Perks!

• Flexible PTO. It’s true, no strings attached and all the time you need to recharge.
• Better Benefits. Get quality insurance, flex-spending accounts, retirement options and commuter perks.
• Free Food. Kitchens are stocked and free Grubhub each week.
• Casual Culture. Catch rays on the rooftop or get comfy on a couch and get to know your coworkers — because work, should be a place you want to be

Grubhub is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available here: DOL Poster. If you are applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an e-mail to [email protected] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

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