IT Operations Manager

Job Description

Vettery is changing the way people hire and get hired. We use machine learning and real-time data to match talented job-seekers with inspiring companies. Our goal is to enrich and automate the recruiting process, make hiring more rewarding for everyone, and create a happier and more accountable working world.

Since launching in 2015, we've made thousands of matches on our marketplace. We’re currently working with over 60,000 job-seekers and 20,000 companies, from Fortune 500 giants to startups based out of co-working spaces. We’ve built powerful machine learning capabilities, and our matching algorithm is becoming more intelligent with each passing day. With an eye on the future, we’re expanding our reach across major cities in the US, and around the globe.

With this growth and expansion, our IT needs are rapidly evolving and our technology leadership team is growing. As the IT Operations Manager, you will be a key, hands-on leader within the Technology group, responsible for overseeing network management, user management, desktop support, information security, VOIP services, and other corporate services.

Key responsibilities and expectations:

• Mature and support a top-notch team to support Help Desk, User Management, Network Management, InfoSec, and other IT Operations functions across the company
• Plan 12-month IT Operations roadmap, and execute against it with your team
• Continually evaluate our hardware and software usage to ensure we are using best of class at an appropriate cost
• Continually evaluate how best to support virtual and on-premise users, in a largely Macbook Pro environment, minimizing risk to business through disruption of hardware or services while maximizing the security of our data
• Ensure effective monitoring of all business critical servers, systems and processes, office network and office A/V
• Support soft client based VOIP systems/software
• Work with CTO and Finance on budgeting and other financial support as it pertains to technical purchases
• Negotiate technical contracts and support key stakeholders with evaluations of 3rd party services, and their contracts, to support their needs
• You and your team will suggest and implement operational improvements, security needs, policies, best practices, etc.
• As a team of two you be expected to take on some of the responsibilities of the current team member while your team grows, including standard help desk requests, and will be responsible for ensuring redundancy across support functions

Candidate Qualifications:

• Self-starter who can work in a highly demanding environment and maintains a positive attitude
• 5+ years IT Support experience with 3+ years of experience building and managing relevant technology teams
• Experience leading complex project initiatives
• A communication pro -- must be able to explain technical issues to a non-technical person, pleasantly
• A proven track record of maturing technical teams and processes
• Highly attentive to details, able to cross all the t's and dot all the i's
• Eager to research and learn in a self-directed way (always improving)
• Bachelor's Degree (or higher) in technology-related discipline
• Experience supporting remote users, a plus
• Experience working in an Agile environment, preferred

Vettery has five key values that are the foundation of our company culture, which every employee embodies:

• Positivity - We’re positive when things get difficult so we can stay motivated and lift each other up. We’re very team focused in everything we do so contagious positive energy is extremely impactful.
• Ownership - We take pride in our work and take on a lot of responsibility from day one. All of us have the ability to see how our work and performance impact the success of the business.
• Grit - We love getting in the trenches and building from the ground up. Even though we’ve significantly grown since our tiny startup days, we still have that scrappy mentality and love that there’s still a lot to accomplish.
• Awareness - We’re focused, strategic, and constantly learning from our experiences. Each of us knows what’s expected of us as a corporate citizen and within our teams.
• Collaboration - We learn from one another and are constantly working with each other, within and across teams. Every team has an impact on others and we take pride in clear lines of communication.

Why you’ll love working at Vettery:

We love coming to work on Monday. It’s easy to love the work you do when you see the positive impact it has, and helping someone find their dream job can change their life forever. We believe in our mission, love the work, and have fun doing it together. Plus, coming to work in our sunny Flatiron office is easy when there are so many things to look forward to: Flag Football games, Thursday Game Night, Cross-Team lunches, company happy hours, volunteer events, adorable pups, ping-pong, and your favorite snacks.

We know life is about more than just work. We have an open vacation policy so you can take the time you need to relax and rejuvenate, contribute to the cost of insurance coverage (health, vision, and dental), and offer a fully paid 12-week parental leave, 401k, commuter benefits, and gym membership discounts.

We invest in your development. A company is only as strong as its team, and we want to help strengthen every member of our team. We give everyone the opportunities and support they need to reach that next professional level through company-sponsored General Assembly classes and conferences, in-house training, a culture of continuous feedback, and the chance to run with projects.

We’re consistently recognized for our culture. We’re listed #5 on Fortune's 60 Best Companies to Work for in New York City, included in Fortune’s Best Workplaces in Technology for 2020, and have been previously honored at Crain’s Best Places to Work Awards and included in Inc Best Workplaces.

Equal Opportunity Employer/Veterans/Disabled

Vettery values the multitude of talents and perspectives that a diverse workforce brings. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.