Imaging Applications Analyst - Chestnut Hill

Job Description

Overview

Under the general supervision of the IT Manager, the Technical Support Specialist (TSS) is responsible for the deployment, configuration and maintenance of computer hardware and software systems and applications in the DFCI Imaging Department. The TSS installs and updates operating systems and application programs in clinical and research settings. The TSS responds to pages and calls from the Imaging personnel, coordinates problem resolution and translates issues, as appropriate, into recommendations for future hardware upgrade and software versions or modifications to daily operations. The TSS interacts with clinical and technical staff, software and equipment vendors, PACs administrators, radiology operations managers and Partners IT support teams.

Under the general supervision of the IT Manager, the Technical Support Specialist (TSS) is responsible for the first line IT support of computer hardware and software systems and applications in the DFCI Imaging Department. The TSS installs updates for the operating systems and application programs in clinical and research settings. The TSS responds to pages and calls from the Imaging personnel, coordinates problem resolution with Imaging IT personnel and escalates to the MIIT and Partners Help Desk issues that require further attention. The TSS interacts with clinical and technical staff, software and equipment vendors, PACS administrators, radiology operations managers and Partners IT support teams.

Dana-Farber Cancer Institute is opening a new outpatient cancer facility in September 2020 in Chestnut Hill. The new ambulatory center, located at 300 Boylston Street, Chestnut Hill, will provide much needed space for adult patient care to support our patient growth. Dana-Farber - Chestnut Hill will offer Clinical and Research Laboratory Services, Clinical Trials, Imaging, Infusion Services, Nutrition Support, Retail Pharmacy, Social Work, and Transfusion Services. This will be a multi-disciplinary, state-of-the-art facility designed to maintain the same model of care that is currently given to our patients on our Longwood Campus.

Job Location:

Training for this position will start in July 2020 at our Longwood campus (450 Brookline Ave), and will transition to Chestnut Hill in September after opening.

Responsibilities

• Performs first line IT support for Imaging hardware and peripherals, operating systems, user applications and associated peripherals and network infrastructure.
• Performs data import, export, anonymization, encoding, archiving for everyday clinical work, clinical trials, and research projects. Provides assistance to IT Manager with DFCI Imaging PACS systems.
• Oversees the daily performance of computer systems; performs system backup for the servers and computers on local network; monitors system functioning to verify proper operation and detect and correct errors. Upgrades, troubleshoots and repairs computer systems, peripherals and applications programs following design or installation specifications.
• Responds to help desk issues; confers with users, or conducts computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Answers user inquiries regarding computer software or hardware operation to resolve problems. Assists users at all levels of computer ability; proficient in a variety of computer authoring tools (Image Analysis Applications, Web , Print, and Multimedia)
• Maintains records of daily data communication transactions, problems and remedial actions taken, or installation activities. Develops quality assurance reports for departmental use. Reviews all reports for completeness and accuracy prior to distribution.
• In coordination with the IT Manager and other Imaging personnel, develops standard protocols for data manipulation, image study transfer and reconstruction, and media creation.
• Analyzes and trouble shoots data communication network problems utilizing standard procedures and tools. Records and documents inspections and repairs of systems and associated equipment, prepares correspondence and detailed reports.
• Develops training materials and procedures, instructs or trains users in the proper use of hardware or software and related devices. Helps develop guidelines and Standard Operating Procedures (SOP) to manage equipment problems.
• Performs other duties as assigned.

Qualifications

• Associate’s degree, computer or network technician certification is preferred.
• 1-3 years hands-on experience in a healthcare IT environment is required.
• Working knowledge of imaging and medical records applications, including OsiriX, LifeImage, ACETIAM Viewer and DICOM Izer, Hermes GOLD, Visage, Centricity, EPIC is preferred.
• Hands-on experience with troubleshooting and support of PC and MAC hardware and software, Windows and MacOS, Microsoft Office is preferred.
• Direct experience with DICOM medical imaging standard, file formats and messaging protocols; PACS administration is preferred.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other groups as protected by law.