Director Account Management

Job Description

Overview

Customer Retention Executive Leader

Boise, Idaho

At Cambia, our values are fundamental to achieving our Cause of transforming the health care industry. They guide our actions and bring diverse perspectives together to improve the health care journey better for those we serve. All eight values are equally important and linked to the others: Empathy, Hope, Courage, Trust, Commitment, Innovation, and Accountability. These values are not just words on paper - we live them every day.

Achieving our ambitious Cause requires exemplary leadership. In addition to the Cambia values listed above, our leaders demonstrate the following leadership attributes: Cambia leaders think big, push boundaries, envision possibilities, inspire and empower others. They build collaborative relationships beyond their functional area and create workplaces which are just and transparent. Our leaders must be lifelong learners, develop others and act as role models for their teams, colleagues, external partners and—most importantly—our current and future members.

Responsibilities & Requirements

The Customer Retention Executive leads the sales force to achieve group retention and meet company profitability goals. S/he establishes and maintains group and broker relationships and manages the team to retain and grow enrollment in assigned groups.

Role Responsibilities:

• Directs sales staff in accordance with departmental priorities, ensuring proper resource allocation.
• Responsible for directing and assisting the sales team on renewals and account management to retain and grow enrollment.
• Demonstrates an understanding of all markets and complies with price and sale budgets.
• Exhibits working knowledge of Regence systems and basic desktop application software.
• Excellent verbal and written communication skills, strong listening and reasoning skills and ability to work effectively in a team environment.
• Oversees collection and evaluation of industry, technical, economic and other relevant data to increase market share and competitive standing.

Minimum Requirements:

• Ability to analyze costs and benefits of various solutions which support business strategies an objectives.
• Demonstrated knowledge and experience in developing and successfully implementing sales and marketing strategy plans including customer segmentation, sales process design, sales role definition, coverage models, sales organization design, goal setting, performance management and salesncentive programs.
• Experience developing and delivering clear and concise presentations and workshops for producers and groups.
• Creative problem solving capabilities.
• Ability to deal effectively with a variety of individuals and groups related to adding new lines of coverage and servicing exiting accounts.
• The Customer Retention Executive would have a/an Bachelor's Degree in Marketing and 5 years of experience in group sales and three years' experience in a supervisory role or equivalent combinationof education and experience.
• Must be currently licensed, or must become licensed within 60 days of hire, to sell insurance (health, life, and/or disability) in Idaho and/or states where business is conducted.

About Us

Regence employees are part of the larger Cambia family of companies, which seeks to drive innovative health solutions. We offer a competitive salary and a generous benefits package. We are an equal opportunity employer dedicated to workforce diversity and a drug and tobacco-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sex, sexual orientation, gender identity, disability, protected veteran status or any other status protected by law. A drug screen and background check is required.

Regence is 2.2 million members, here for our families, co-workers and neighbors, helping each other be and stay healthy and provide support in time of need. We've been here for members more than 100 years. Regence is a nonprofit health care company offering individual and group medical, dental, vision and life insurance, Medicare and other government programs as well as pharmacy benefit management. We are the largest health insurer in the Northwest/Intermountain Region, serving members as Regence BlueShield of Idaho, Regence BlueCross BlueShield of Oregon, Regence BlueCross BlueShield of Utah and Regence BlueShield (in Washington). Each plan is an independent licensee of the Blue Cross and Blue Shield Association. If you’re seeking a career that affects change in the health care system, consider joining our team at Cambia Health Solutions. We advocate for transforming the health care system by making health care more affordable and accessible, increasing consumers’ engagement in their health care decisions, and offering a diverse range of products and services that promote the health and well-being of our members. Cambia's portfolio of companies spans health care information technology and software development; retail health care; health insurance plans that carry the Blue Cross and Blue Shield brands; pharmacy benefit management; life, disability, dental, vision and other lines of protection; alternative solutions to health care access and free-standing health and wellness solutions.