Staff - Information Technology Operations

Job Description

Your Opportunity

Staff- Technical Support for Information Technology Operations (ITO) performs day to day operational service and support, and routinely collaborates with internal staff, management, technology and business partners. This is a 24/7/365 mission critical operations and this role will operate the hours of 9:00pm ET - 7:30am ET Monday through Thursday and will be situated at the Westlake (TX) campus

What you’re good at

Operational Support:

• Monitor MoogSoft Alerts/Situations per alert handling procedures ensuring Service Level event acknowledgement and basic troubleshooting is performed, based on Knowledge-Based Articles (KBAs) and runbooks..
• Manage Incident, Problem and Change tickets per documented handling procedures while ensuring Service Levels are met.
• Continually maintain technology change awareness that may occur during market hours.Closely monitor availability dashboards and Techline events
• Document Knowledge-Based Articles and/or Runbooks to align support with business operations and Incident, Problem and Change Management process.

What you have

• Bachelor’s degree in Computer Science, or related discipline with an information technology focus or equivalent experience.
• 3-5 years working in a Command Center, Network Operations Command Center (NOCC) or equivalent experience
• Familiarity with Remedy/SmartIT service management tools.
• Strong problem solving and decision making skills focusing on efficient service restoration.
• Proficiency with server administration, virtual server environments and cloud computing (Windows and Linux)
• Web server IIS administration and basic LAN/WAN experience is a plus
• Familiarity with F5 Load Balancing tools and administration
• Ability to pay close attention to details while performing technically detailed tasks.