Principal Machine Learning Engineer

Job Description

LivePerson is a transformational force in how brands and consumers communicate. With over 18,000 brands, including Citi, HSBC, Disney, Verizon, and Home Depot, we are on a mission to make life easier for people and brands everywhere through trusted Conversational AI. We believe in a future where conversations are the norm for getting your intentions fulfilled - whatever they are.

We are an innovative, intent-driven company that believes in building the future and we are looking for growth minded, unconventional thinkers, developers and builders to join the team.

You will thrive here if:

You can operate in a fast paced, dynamic environment

You can build partnerships that move our business forward

You build code that is simple, understandable, and clean

You see feedback or failure as motivation to learn and to grow

You believe data-driven decision making is the norm

You relate to our core principles ( link ) and want to work with Conversational AI experts

In this role you will:

• Designing and building modern, flexible NLU pipelines and services
• Delivering deep-learning based algorithms at scale
• Bringing NLP/NLU research to life within production systems
• Creating durable, flexible scientific deployment and experimentation capabilities
• Apply cutting-edge methods of NLP/NLU to learn and derive value from one of the world’s largest goal-oriented conversational data sets, and deliver these methods to production services.
• Work on challenging unsupervised and semi-supervised problems related to intent and dialog management, and create pipelines to accelerate and scale this effort.

Your qualifications are:

• Masters/PhD Computer Science, or BSc + Experience
• Analyzing, problem-solving, communicationing, and critical-thinking skills
• Understanding of ML fundamentals, ideally including Deep Learning
• Experience with frameworks for either Machine Learning or NLP (Scikit-Learn, SpaCy, Pytorch, Spark NLP)
• Strong programming skills in an OO language
• Ability to efficiently write production-quality code
• Curiosity and interest in learning new applications and tooling
• Ability to work closely with teammates in a highly collaborative environment, as well as providing strong individual contributions
• Production ML evaluation and monitoring performance once completed
• Deep learning models with internal and external NLP datasets
• Machine Learning tools, models for Natural Language Processing applications, experimental design, research methodologies, qualitative and quantitative analysis
• NLP techniques to solve problems such as sentence summarization, question answering, sentiment analysis, knowledge extraction and conversational bots

Why you’ll love working here:

LivePerson was named to FastCompany’s World’s most innovative companies of 2020 list for the Artificial Intelligence category. We offer top tier tech & data science colleagues, along with opportunities to push your own limits. We embrace invention and experimentation. You’ll have great benefits, flexible time off, plus snacks and drinks to keep your mind fresh and stomach full. Most importantly, you’ll have an ability to make an impact at work and at brands across the globe as we build the future with trusted Conversational AI together.

At LivePerson, people from diverse backgrounds come together to do their best work and be their authentic selves. We are proud to be an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.