Sales Contract Operations Analyst

Job Description

Because you belong at Twilio

The Who, What, Why and Where

Twilio is looking for a Sales Contract Operations Analyst to join our EMEA team in Dublin.

Who?

You would be supporting the our customers with compliance requirements and associated workflows. This is a great position if you want to learn and gain experience to have a broad spectrum of cross functional team interactions and dependencies in handling and managing an end-to-end commercial agreement or Order Form (OF).

To succeed in this role, you excel at juggling multiple priorities, managing significant volume of requests, enjoy supporting Sales, interacting with different people in different organizations, and just as important, having a good personality.

You are a results-oriented individual who has a "can do" attitude, responsive, and is comfortable asking questions. You are excited to learn how to use tools and systems to drive impactful outcomes for the company. You will be part of a high functional team.

What?

As a Sales Contract Operations Analyst you will be responsible for:

• Creating and editing of Order Forms (OF) by working directly with Sales account executives.
• Working with your manager and colleagues to take it to a review process with the functional team (Deals Desk or Pricing, Accounting, Products, Legal), if/when required.
• Handling, managing and coping with a fast pace, and high volume of OFs during month end sales activities. You will also assist the team in various ad hoc projects, such as data analysis in Salesforce (SFDC), building and maintaining SFDC dashboards.

Once trained by our functional team, this position, based at our Dublin office in Ireland, supports our European sales region but may also support other regional Sales teams.

Why?

The Sales Operations team is crucial for the success and scalability of our sales org and its supporting teams. We are the custodians of the systems, processes, and data that power the day-to-day interactions across the sales organization and lay the groundwork for future initiatives. We are here to grow and learn together. This is a great opportunity for you to grow your development skills, and deeply engage deeply engage with end users (Sales and other stakeholders) that provide the feedback needed for you to master your trade, and be in the front seat of seeing how business processes drive change.

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We invest in weeks dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.

Where?

This position is based in our offices in Dublin (we're across the street from the Harcourt Luas stop). You will enjoy our incredible perks: game area, drinks & snacks, All Hands and more. You will get to experience a company that believes in small teams for maximum impact; that strives to balance work and home life, that understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves. We seek people who naturally demonstrate our values

About us:

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Twilio is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status and operate in compliance with the San Francisco Fair Chance Ordinance.

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