Strategic Account Manager- Health Solutions

Job Description

At Fitbit, our mission is to help people lead healthier, more active lives by empowering them with data, inspiration and guidance to reach their goals.

We started our journey in 2007—as a team of two with one big idea. Since then, we’ve grown to more than 1,700 employees, sold over 90 million devices, and built a health and wellness community across the globe. In fact, the Fitbit Community has taken enough steps to walk from the Sun to Pluto and back again! Offering award-winning products, a top-rated mobile app and an easy-to-use dashboard, Fitbit provides personalized experiences that help our users reach their goals. With a reenergized focus on innovative devices, interactive experiences, and enterprise health, we are transforming the way consumers and businesses see health and fitness.

From your first steps as a Fitbitter, you will be at the forefront of developing new products. Our culture combines the spirit of a startup with the advantages of being public. We offer a competitive benefits package and amazing perks like unlimited snacks, Friday happy hours, a wellness stipend, and a strong focus on a healthy work-life balance.

In addition, we have made the following commitments to accelerate our high-performance culture and deliver on our business priorities:

• Champion the customer- to keep all of our customers top of mind, working to improve their experience and increase their satisfaction/loyalty
• Rally Together- to work as one, global, cross-functional team because together we get to stronger outcomes
• Embrace the Challenge- to recognize our unique opportunity to make an impact, taking ownership and initiative to advance our mission.

Fitbit’s HQ is located in the heart of San Francisco and we have additional offices in Boston, San Diego, Salt Lake City, Dublin, Bucharest and in various other markets around the world. Think you’ve found your fit?

The Role:

We are seeking an Account Manager that is passionate about transforming wellness programs through the use of Fitbit technology and solutions. You’re skilled at engaging your customers and identifying opportunities for strategic growth. You have impeccable relational skills and can create win/win environments for all parties that you work with. You are comfortable in a fast-changing environment and love the idea of helping to define best practices for a fast-growing team.

As an Account Manager on the Fitbit Health Solutions team, you would be a critical part of the strategy, maintenance, growth and retention of our customers.

Responsibilities:

• Quarterback relationship in partnership with Sales, Customer Success and Customer Success Operations, including necessary project management to drive alignment.
• Collaborate with Customers and Partners to define and monitor program goals.
• Ownership of post-sales targets/quota: contract renewals, maintenance and growth.
• Monitoring and measurement of utilization metrics and performance indicators for proactive account management, including: monthly, quarterly, and annual reporting.
• Delivery of effective communication and marketing plans to drive employee engagement.
• General program guidance and development to maximize sales and contract obligations.
• Establish and grow relationships with key stakeholders across partnership’s organization to support growth and client satisfaction.
• Lead Quarterly Business Review meetings with clients.

Qualifications:

• A minimum of five to seven year’s B2B customer success or account management experience.
• Proven track record of increasing customer satisfaction, adoption, growth and retention. Experience working with large employers and/or health plans a plus.
• Proven experience delivering client-focused solutions to customer needs, as well as playing a strategic critical role in delivering ongoing value and sustained business growth.
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including impeccable written and verbal communication skills.
• Thrives in a multi-tasking environment and can adjust priorities on-the-fly.

Fitbit is proud to be an equal opportunity employer. We recruit, hire, train, promote, pay, and administer all personnel actions without regard to race, color, ancestry, national origin, citizenship, religion, age, sex (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), sex stereotyping (including assumptions about a person’s appearance or behavior, gender roles, gender expression, or gender identity), sexual orientation, gender, gender identity, gender expression, marital status, medical condition, mental or physical disability, military or veteran status, genetic information or other statuses protected by law. We interpret these protected statuses broadly to include both the actual status and any perceptions and assumptions made regarding these statuses.

San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance Fitbit will consider for employment qualified applicants with arrest and conviction records.