French & English Customer Service Representative

Job Description

Customer Support Representative (Dispute Resolution) –Agents will be responsible for complying with the consumer’s requests to deliver quality output, assure on time project completion and superior customer service.He/she will work in a collaborative team environment to achieve these results. Some of the objectives of this new role are to deliver Back Office duties and also inbound and outbound calls.

Responsibilities

What you’ll do

• Resolving consumers’ issues related
• Collaborate with peers and other departments to determine project requirements
• Initiate and resolve all research needed to provide the most precise information to the consumer
• Maintain complete and accurate client and project information
• Establish clear accountability and responsibility for each task assigned

What experience you need

• Fluent in English/French skills both oral and written (B2+/C1)

What could set you apart

• Previous call center experience

If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We offer comprehensive compensation and healthcare packages, on-site doctor, paramedics service 24/7, life insurance, gym facilities, collaborative work spaces, free transportation and parking, subsidized cafeteria, solidarity association and organizational growth potential through our online learning platform with guided career tracks.

Primary Location:

Function:

Schedule: