Principal Technical Account Manager

Job Description

Coursera was launched in 2012 by two Stanford Computer Science professors, Andrew Ng and Daphne Koller, with a mission to provide universal access to world-class learning. It is now one of the largest online learning platforms in the world, with 92 million registered learners as of Sept. 30, 2021. Coursera partners with over 250 leading university and industry partners to offer a broad catalog of content and credentials, including Guided Projects, courses, Specializations, certificates, and bachelor’s and master’s degrees. Institutions around the world use Coursera to upskill and reskill their employees, citizens, and students in many high-demand fields, including data science, technology, and business. Coursera became a B Corp in February 2021. As our Principal Technical Account Manager, you will join the Industry Partner Services team and manage a portfolio of our strategic Industry Partner accounts. You will build account execution plans and content roadmap with our partners. Your goal is to deliver high quality professional services to our partners and become their trusted advisors in assisting them to launch high quality content on our platform. In addition, you will identify innovative ways to drive success with the partner’s existing content. This role is very cross functional where you can expect to work with members within our business development, marketing, product, engineering, support and content strategy teams.

Responsibilities:

• Be a trusted advisor for a portfolio of Coursera’s most strategic Industry Partners through successful content development planning, success planning and account planning.
• Enable our content creation partners to achieve their goals through product education, consulting, project management services.
• Be the key orchestrator of all the Coursera cross functional work streams associated with our strategic Industry Partners, conduct regular internal taskforce discussions and executive reporting.
• Translate pedagogical expertise into an innovative digital experience by being a platform expert that uses creative problem solving skills.
• Contribute and collaborate cross functionally to share knowledge and best practices with team members, contribute to internal projects and initiatives and serve as Subject Matter Expert (SME) for specific technical or process areas.

Basic Qualifications:

• 8+ years of technical account management or customer/partner success
• Demonstrated ability in project management and process orientation
• Demonstrated history in critical thinking and exceptional problem solving skills
• Experience collaborating with cross-functional partners on shared initiatives

Preferred Qualifications:

• Prior experience in Education Technology managing strategic partner accounts
• Passion for customer success and deep interest in understanding client needs
• Prior experience in developing and launching online educational content
• Detail-oriented with the ability to set priorities and be flexible in a changing environment
• Passion for problem-solving and creative solutions
• Proven sense of partner empathy and partner-centricity

If this opportunity interests you, you might like these courses on Coursera Creative Problem Solving Project Management: Principles and Practices Influencing People Coursera is an Equal Employment Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, protected veteran status, disability, or any other legally protected class. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please contact us at [email protected]. Please review our CCPA Applicant Notice here. Apply for this job