Senior Software Engineer - Design Systems (NYC)

Job Description

Kustomer is THE omnichannel SaaS platform reimagining customer service through standout experiences with the most modern technology CRM has to offer. We exist not to resolve tickets but to help customers have phenomenal experiences. Kustomer built it’s platform with intelligent automation, and a unified support experience that enables companies to deliver effortless, consistent and personalized service to each and every customer.

Our Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are passionate about enhancing the customer service experience for everyone involved, as its the core of what we do. We're in the midst of explosive growth, and have no plans of slowing down. We welcome individuals who want to learn and be challenged every day.

Some fun facts about us, Kustomer is the core platform of some of the incredible customer service brands like Ring, Sweetgreen, Rent the Runway, Glossier, Away, Glovo, and UNTUCKit. We were founded in 2015 and are based out of NYC. The serial entrepreneurs who founded this business, Brad Birnbaum and Jeremy Suriel, led Kustomer to raise over $173.5M in venture funding, with some of the most amazing VCs behind us including: Tiger Global Management, Battery Ventures, Redpoint Ventures, Cisco Investments, Canaan Partners, Boldstart Ventures and Social Leverage.

It gets even more amazing - Kustomer is thrilled to announce we have signed a deal to be acquired by Meta. We are currently operating independently until closing. This is an incredible opportunity to join our fast-growing team and be a part of this once in a lifetime experience. Check out this article for more details on this amazing adventure!

About the Role

Kustomer is looking for a Senior Front End Engineer who is passionate about Design Systems and building high quality user experiences. We believe in ownership and are looking for people driven to great tools for our developers and polished experiences for our end users.

You'll be responsible for:

• Maintaining Kanvas, the Kustomer design system
• Working with product and design to creatively solve complex problems
• Driving conversations for conceptualizing new components and solutions
• Owning pushing the team towards the best working practices in the Design System community
• Contributing to the growth of other members of the team
• May involve handling sensitive personal data

Your qualities:

3-5 years experience working on high performance, complex React applications.

• HTML/CSS, visual aspects are a high priority and you have an eye for design.
• Javascript : You’re knowledgeable and up to date with the latest ECMA stages.
• UX/Product : You sweat the details to deliver a high-quality user experience.
• React: You think in components and know how to create intuitive reusable components
• Typescript : you are familiar with the technology and understand its benefits and drawbacks for high complexity systems...
• Nice to haves:
• You’ve previously built and maintained a production design system
• Experience with building for developers and creating great documentation around tools
• You have experience with other tools we use: Storybook, webpack, Babel, ESLint, Prettier, Jest, and Chromatic
• Experience with continuous deployment

Benefits

Kustomer offers an array of benefits including competitive salaries, stock options, 100% healthcare coverage, commuter benefits, and a flexible vacation policy.

Diversity & Inclusion at Kustomer

Kustomer is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.

We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.