People Operations Senior Generalist

Job Description

Pocket Gems seeks to build the greatest mobile games and most compelling interactive entertainment in the world. That’s the mission our founders began with, in an apartment above a pizza shop back in 2009, and it continues to inspire us today. Since then, we’ve grown to over 200 people headquartered in San Francisco, and with $155 million in backing from Sequoia Capital and Tencent, we’re constantly breaking new ground in mobile entertainment.

Our products have been downloaded over 500 million times by players around the world and have grossed over $1 billion in revenue. We continue to release brand new content for Episode, a mobile storytelling network and platform, and War Dragons, a visually stunning 3D real-time strategy game.

As our community of players continues to grow, we’re committed to building diverse and inclusive environments across our teams, and in our games.

The Pocket Gems People Operations team focuses on creating an inspiring place to work while maintaining an atmosphere of creativity, fun and productivity. As the People Ops Senior Generalist , you will be responsible for leave & compliance oversight, immigration programs and delivering seamless Gemmer support. The ideal candidate is organized, detail oriented, and takes pride in providing a high-touch, responsive experience for our employees.

What We’ve Recently Accomplished:

• We partnered on meaningful reactions to the recent incidents of, and protests around, racial injustice in the U.S. - including a company-wide meeting to share personal reactions and declare company actions (such as highlighting Black creators voices), and setting up and running the first charitable match in PG history.
• We worked closely with key stakeholders across the company to expand our remote and hybrid working strategy, including state expansion, permanent remote application process and finding ways for PG culture to thrive throughout the pandemic (and beyond!)

What You’ll Help Us to Accomplish:

• Continue our high touch support of employees - we strive to be a “go to” team that employees can come to for any reason, and we will help guide them. We want you to help us to thrive in this effort!
• Some project opportunities include: Updating our LOA policies and streamlining administration of them, creating a compliance calendar, designing education around areas such as flexible PTO and immigration.

What You’ll Do:

• Serve as a primary point of contact for employee questions and requests. Resolve issues quickly, accurately and in line with PG culture
• Manage employee lifecycle transition and leave processes
• Maintain and update the employee handbook and existing company policies. Develop and implement additional policies as needed
• Partner with external counsel on immigration processes including new and transfer visas, PERM processes (green cards) and vendor management
• Collaborate with team members and across functions to develop, document and implement new programs, processes, events and initiatives

What You’ll Bring:

• BA/BS degree is required
• 5+ years of People Operations/HR experience. Preferably in the tech industry.
• Leave & accommodation expertise - including FMLA, integrated leaves (e.g. parental with PFL), STD, LTD and ADA requests
• Experience leading immigration processes including new and transfer visas, PERM processes (green cards) and vendor management
• Experience managing compliance (e.g. audits, EEO) and ability to effectively minimize risk
• Analytical and data management skills, with the ability to translate data into action plans
• Excellent communication and consultative skills, and ability to thrive in a collaborative team environment
• Excellent attention to detail and accuracy with your own work and reviewing the work of others
• Demonstrated discretion and sound judgment handling sensitive and confidential data
• Demonstrated project management skills and ability to drive programs and execute on projects independently and resourcefully
• Strong Excel skills and familiarity with Google office suite

Extra gems for:

• Exposure to implementing or managing learning & development projects
• Experience with employee relations & coaching managers
• Previously supported a hybrid or remote organization

Note : This role is open to remote employment for those who reside in California, Massachusetts, New York, Texas and Washington state.

Read more about what we’ve been up to!

• Pocket Gems Blog

At Pocket Gems, we're building teams that value originality, inclusivity, and accountability -- and we hope to engage with talent based on these and other core values . We also offer competitive perks, such as flexible vacation, 401k matching, and a generous benefits package,