Customer Experience Coordinator (Seasonal)

Job Description

About Us:

We believe teachers have one of the most vital jobs in the world, and we’re here to support them. What began as a word-of-mouth marketplace where teachers could buy and sell educational resources is now a teacher-powered digital learning platform. Our community of 7M+ educators relies on us for engaging, accessible, classroom-ready materials—and we rely on our team members to continue developing solutions that improve the lives of teachers, students, and, ultimately, the state of education itself.

Role:

As the CX Coordinator, you will provide outstanding email-based customer support for our community of sellers and buyers. The Customer Experience team is expected to recognize trends in the questions they receive from the community and surface these learnings internally to improve our product, policies, and services. Additionally, there are projects and initiatives that vary with our goals for the quarter.

This position may extend through October 14, 2022.

Qualifications:

• 1-2 years of work experience
• Excellent written and verbal communication
• Loves, understands and believes in what we want to build
• Enthusiasm to work hard and achieve results in a fast-paced environment
• Computer proficiency
• Attention to detail
• Ability to stay calm and focused under pressure
• Motivated self-starter with excellent time management skills

• Customer service experience in an email-based environment
• Background in Education

Notice:

If you’re a California resident, California law requires that we provide you notice about the collection and use of your personal information. We encourage you to read it carefully. You can find our full notice here .