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Associate Product Consultant

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Cvent is a leading meetings, events and hospitality technology provider with more than 4,300 employees and nearly 21,000 customers worldwide. Founded in 1999, the company delivers a comprehensive event marketing and management platform for event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business.

About the role:

We are hiring in our Client Services department for Event Management software product. You shall either be a part of a team that supports clients over the phone and email on the Cvent Event Management software or will be responsible for implementing their event requirements in the tool and sharing best practices with them.

Our team of over 350 Product Consultants, Analysts and Relationship Managers is a close-knit group of dynamic and high-energy professionals. We hire bright people who are willing to learn and are extremely motivated to succeed. We have people from various educational backgrounds including computer information systems, psychology, and communications.

What You Will Be Doing:

• Support clients over the phone and email by answering their product questions and offering technical assistance
• Offer best practice tips to clients to boost their meeting attendance via Cvent’s marketing engine
• Gather client requirements for future releases of the product
• Create and maintain all product documentation
• Implement and manage the online portion of client events as and when needed
• Gather client requirements and implement them in Cvent’s event management software
• Communicate with the client and review the initial implementation with them and make required changes
• Provide suggestions to the client to improve the overall result of the implementation and help client meet their goals
• Document all communication with the client in Cvent’s CRM software

What You Will Need for this Position

• Excellent communication skills (verbal and written)
• Graduate/ Under-graduate(drop-out) with 1-6 years of work experience
• Strong analytical and logical skills
• Experience in US Customer service is must
• Strong business acumen, ethics, and high integrity
• High comfort level in using online software products
• Must be articulate, organized, detail-oriented and have ability to multi-task
• Quick learner, with a positive attitude and ability to work well within a team

EEO[/AA]/Minorities/Females/Disabled/Veterans

At Cvent we celebrate, support and are committed to creating a diverse and inclusive environment. We’re proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other legally protected characteristics.

Cvent maintains a drug-free workplace

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