Strategic Planning and Partnerships Manager

Job Description

Company Description:

Quartet is a leading tech-enabled behavioral health company that works with health plans, systems, and provider groups to deliver speed to quality behavioral health care for all. Through sophisticated data and analytics, along with personalized services, Quartet exists to advance quality care as defined by four measures: speed to care, seamless patient experiences, improved health outcomes, and affordability for patients. The company is backed by venture funding from top investors including Oak HC/FT, GV (formerly Google Ventures), F-Prime Capital Partners, Polaris Partners, Deerfield Management, Echo Health Ventures, Centene Corporation, and Independence Health Group.

innovaTel is a leading telepsychiatry provider dedicated to improving access to exceptional psychiatric care. innovaTel partners with clinical organizations to provide a range of services to both adults and children including psychiatric evaluations, therapy, medication management, patient education and consultations.

In 2021, Quartet acquired innovaTel and are now coming together to deliver on our shared mission, delivering speed to quality mental health care for all. We are deeply committed to growing a diverse team and an equitable and inclusive culture where all Quartetians are empowered to be themselves and do their best work. We know this is vital in realizing our mission to improve the lives of people with mental health conditions. As part of our commitment to building a diverse team, we have signed the Parity Pledge and actively encourage applicants of all backgrounds to apply.

About the team & Opportunity:

Quartet’s Network Transformation team is responsible for building a curated ecosystem of mental health providers and delivering value to strategic partners, which starts with building strong relationships in each of our markets. Specifically, the team is tasked with creating, implementing, and scaling Quartet’s Care Connections and setting strategic partners up for long term success. Network Transformation works closely with teams across the organization to ensure continuous innovation which includes close collaboration with Customer, Market Operations, Care Navigation, Product, Clinical, and Data teams. Our approach is “partnership” rather than selling, to align on joint pain points, value, GTM strategy, and product capabilities. Our partnerships require someone who enjoys a fast-paced, innovative environment with daily client interactions, as we build and scale across the organization.

The Strategic Planning and Partnerships Manager will serve as the day-to-day relationship manager for strategic partners that have been implemented and onboarded with Quartet. They are responsible for supporting overall success of a defined subset of strategic partners, primarily mental health provider companies, as well as referring providers that are the source of mental health referrals. The Strategic Planning and Partnerships Manager is a trusted partner and point of contact for Quartet’s strategic partners, reporting into the Director of Network Transformation and partnering closely with internal Quartet teams to deliver operational excellence, manage day-to-day client interactions and operations, and identify and address areas for improvement to support Quartet’s ability to consistently deliver value. The Strategic Planning and Partnerships Manager will be responsible for owning the operational and relationship components of several strategic accounts.

Strategic Planning and Partnerships Managers are highly organized and accountable leads, who are able to project manage operational initiatives while building trusted relationships externally and collaborating to draw from the vast expertise of Quartet’s internal teams. The Strategic Planning and Partnerships Manager adds value by ensuring that Quartet strives to solve large and long-term client business problems, doing so by strategically engaging beyond immediate requests.

Accountabilities:

• Manage strategic partners objectives, expectations, and timelines by communicating directions/changes to stakeholders, and act as an internal and external project manager who ensures successful tracking and delivery of partner goals
• Engage with strategic partner stakeholders through monthly performance reviews and ongoing brainstorm conversations to creatively navigate obstacles, enhance existing workflows and identify expansion opportunities
• Build strong relationships by understanding the strategic partners needs and contribute to their strategic development by leveraging Quartet’s behavioral health expertise and payer relationships in overlapping markets
• Support the Director of Network Transformation in strategic partner communications and meetings, including but not limited to, Executive Steering and Joint Operating Committee meetings with senior leadership, as well as operations-level conversations and ownership of all presented materials, agendas, scheduling, and meeting notes/memos
• With analyst support, gather and analyze data to identify trends, areas of success and improvement, determine root cause issues, prioritize focus areas, create work plans, and develop quality output for internal and external stakeholders
• Develop an in-depth understanding of Quartet’s software and services, along with internal team workflows and cultivate collaborative relationships with those stakeholders including but not limited to Customer, Market Operations, Care Navigation, Product, Clinical, and Data teams
• Minimum Qualifications:
• 5-7 years of experience in a client-facing or account management role
• Ability to analyze large datasets and create impactful partner stories that highlight key areas of success and opportunity
• Previous experience with building new processes that require input from multiple teams in a project management, implementation, or related role
• Excellent written and oral presentation skills with the ability to engage, build credibility, and create trust across all levels of an organization
• Highly organized and effective at time management
• Autonomous with demonstrated capability for problem solving, decision making, sound judgment, and assertiveness
• Highly proficient with MS office tools, especially PPT and Excel

Preferred Qualifications:

• External-facing C-suite relationship management experience
• Previous experience working for a fast-paced start-up or healthcare consulting company
• Flexibility and adaptability to accept the rapid changes inherent in Quartet’s growth-stage environment, with the ability to function independently and a bias towards action
• A passion for expanding access to mental healthcare services
• Experience with Looker, or, similar BI tool
• Experience working within a CRM system such as Salesforce

Employee Benefits for Quartet include: Unlimited vacation, volunteer opportunities, team events, mental healthcare coverage of 15 free therapy sessions + unlimited copay reimbursements, medical, dental + vision coverage, generous parental and military leave, commuter benefits, 401K, and stock option grants.

Want to know what Quartet life is like? Click here to meet our team.

Quartet actively encourages applicants of all backgrounds to apply and is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status. To perform this job successfully, an individual must be able to perform essential job duties - reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. If you require assistance in completing this application, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected]

Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Quartet does not accept unsolicited headhunter and agency resumes. Quartet will not pay fees to any third-party agency or company that does not have a signed agreement with Quartet.

Have someone to refer? Email [email protected] to submit their details to us.