Manager, Email Marketing Operations

Job Description

1stDibs is a one-of-a-kind online marketplace that connects design lovers to more than one million extraordinary pieces, from furniture and fine art to jewelry and fashion. As a leading global marketplace for design lovers, we enable shoppers to discover beautiful things and interact with top sellers from around the world and our team shares that passion. Our best-in-class platform allows shoppers to buy directly, negotiate a price, or bid on items at auction and enables them to interact with sellers throughout all stages of the transaction — including item inquiries, price negotiations, and customization requests.

1stDibs is a one-of-a-kind online marketplace that connects design lovers to extraordinary pieces, from furniture and fine art to jewelry and fashion. As a leading global marketplace for design lovers, we enable shoppers to discover beautiful things and interact with top sellers from around the world and our team shares that passion. Our best-in-class platform allows shoppers to buy directly, negotiate a price, or bid on items at auction and enables them to interact with sellers throughout all stages of the transaction — including item inquiries, price negotiations, and customization requests.

We are looking for a self-driven, organized and experienced Manager, Email Marketing Operations reporting to the Director, Lifecycle and Emai l to develop and manage important projects, and drive deliverables. This role requires a candidate with a strong Project Management background who has experience driving complex projects and juggling multiple projects across different organizations.

Email, mobile messaging and lifecycle marketing functions create roadmaps of projects that will drive business growth, but also need to frequently iterate and make space to support cross-functional growth initiatives that are dependent on these channels to be successful. This key role will document, manage and communicate these roadmaps, and work with strategic, creative, technical and analytical stakeholders across departments to ensure each project is executed, measured and clearly communicated internally.

The ideal candidate has experience with both Email and Project Management tools, and shows flexibility with rapid iterations. The candidate should be confident in their abilities with regard to: day-to-day project management for multiple projects; facilitating scoping/validation exercises; and driving the project lifecycle, including facilitating execution of major deliverables from ideation through execution. They are a strong oral and written communicator and always come to meetings with an agenda prepared.

This position is based in NYC but fully remote is allowed if you reside in one of the following states:
MA, RI, CT, NY, NJ, PA, MD, FLA, IL, TX, or CA. Candidate must be willing to work east coast.

What You'll Do:

• Create and manage annual and quarterly roadmaps and resulting project plans, timelines and deliverables for Email, Mobile Messaging and Lifecycle Marketing Teams.
• Communicate schedules and deliverables in a concise manner and ensure that deadlines are met.
• Work with all team members including: Email, Lifecycle and Integrated marketing teams, Product Management, Engineering, Creative, Merchandising, Analytics, and other departments to resolve resource and schedule conflicts and dependencies
• Run weekly project status meetings, track statuses of existing issues and identify new issues and risks.
• Act as a central point of contact for all communications relating to the project(s).
• Manage day to day operational, project and resource allocation issues.
• Communicate verbally and in writing clearly and succinctly, complex design and technical issues, as well as business and product requirements
• Communicate needs, issues, and expectations with multiple stakeholders, who are not direct reports.
• Tangibly visualize project phases, workstreams, and status in succinct yet detailed manner.
• Communicate project status at all management levels.
• Ensure that projects adhere to established standards and methodology practices.
• Assess impact of change requests.
• Facilitate problem solving and escalations to maintain schedule.
• Coordinate project deliverables between team leads.

Who You Are

• You have min. 2 years of email marketing or lifecycle marketing experience
• You have min. 3 years of project management experience
• You are experienced and have expertise using Project Management tools, google suite, Asana, Jira and other tools, to effectively manage projects
• You are experienced with Salesforce Marketing Cloud or similar Email Service Provider
• You are excellent communication, organization, project management skills
• You have the bility to handle multiple, competing priorities, meet deadlines, manage risk, and troubleshoot problems
• You are meticulous, organized, detail-oriented approach to work
• You have the ability to quickly adapt to change in priorities
• You are comfortable/experienced with fluid, growth-stage company
• You have a sense of humor!

Nice To Haves

• You have experience in tech/e-commerce

About 1stDibs 1stDibs is a leading online marketplace connecting design lovers with highly coveted sellers and makers of vintage, antique, and contemporary furniture, home décor, art, fine jewelry, watches, and fashion. 1stDibs is an equal opportunity employer. We celebrate diversity and we are committed to creating an inclusive environment for all employees. 1stDibs is an Equal Opportunity Employer

The 1stDibs mission, to enrich lives with the extraordinary, can only be achieved when diversity, equity and inclusion are embedded into our values, culture and the way we do business. Enabling access to and celebrating unique and diverse perspectives is at the very core of what we do. We are committed to attracting and retaining the best talent in the industry, who are reflective of the diversity of our communities, and fostering an environment where every individual feels they belong, are valued and heard. As a leading design marketplace, we leverage the power of our platform and brand to empowe r historically underrepresented individuals, and the businesses they own, across the art and design industries.