Job Description

Regional Lab Client Value Manager EMEA (F/M/X)

Mars Global Services Laboratories (MGS Labs)

Type of contract : Permanent

Location : Aimargues (30 minutes from Montpellier, France) or Veghel (Netherlands)

Regional Lab Client Value Manager will be responsible for contribution to build strategy and deploy a regional client centric service function. The job holder will lead their team to drive satisfaction of the client experience, driving excellence in service to ensure the success of the MGS Laboratories Brand. Strong customer focus are essential to that role.

What are we looking for?

• Strong collaborative and listening skills to engage regional stakeholders and understanding their needs.
• Foster a culture of design thinking, ideas creation and prototyping to deliver great solutions for our client needs.
• Achieving results primarily through people and requires a high degree of influence in driving changes to our ways of working in the laboratory area.
• Strong motivational skills to drive the implementation of new process and tools into the regional site lab network.

What will be your key responsibilities?

• Deploy a service catalogue of laboratory consultancy services for chemistry and microbiology to address customer needs and drive value into the business
• Provide technical advice and guidance and data interpretation and risk assessment
• Manage metrics follow-up, performance review and continuous improvement of laboratories network
• Support the strategy and propose the changes in the Regional Lab network

What can you expect from Mars?

• At Mars, we believe in a relationship of mutual trust, dignity and respect between our company and Associates that is more meaningful than the standard employer/employee relationship.
• As Associates, we can expect to be respected, supported and valued as individuals, to be treated fairly and equitably.

​Royal Canin's CSR commitments, to build a better world for tomorrow:

• Since 2015, no waste to landfill is made by the 16 Royal Canin factories in the world
• ​All Royal Canin products manufactured in Europe are ISO 14001 certified from design to factory gate
• Since 2017, Royal Canin has supported the K-DOG program of the Curie Institute, which trains dogs to detect breast cancer via olfaction.

​

#LI-NM1