Director of Sales Operations

Job Description

Since 2011, General Assembly has transformed tens of thousands of careers through pioneering, experiential education in today’s most in-demand skills. As featured in The Economist, Wired, and The New York Times, GA offers training in web development, data, design, business, and more, both online and at campuses around the world. Our global professional community boasts 60,000 full- and part-time alumni — and counting. In addition to fostering career growth for individuals, GA helps employers cultivate top tech talent and spur innovation by transforming their teams through strategic learning. More than 21,000 employees at elite companies worldwide have honed their digital fluency with our upskilling and reskilling initiatives. GA has also been recognized as one of Deloitte’s Technology Fast 500, and Fast Company has dubbed us leaders in World-Changing Ideas as well as the #1 Most Innovative Company in Education.

The Role

General Assembly’s Enterprise (B2B) business is growing and needs a strategic, data-minded leader to build the operations and planning function that supports our global enterprise Sales and Client Delivery teams. The Director of Sales Operations will report to the President of Enterprise. They will partner with regional and functional business leaders to develop & lead sales enablement function, develop incentive plans, drive strategic analyses, understand and optimize business performance, and deliver best-in-class execution across our global teams. This role will also drive the tools and reporting to enable effective sales & delivery operations planning and decision making and will have the opportunity to lead critical projects to shape the future of the Enterprise business. This role will lead and scale a highly-analytical Enterprise operations team and will be the primary thought and execution partner to the President of Enterprise, Vice President of Enterprise Sales, and Vice President of Enterprise Client Delivery. This role will serve as a connector across functional groups to share knowledge, drive people towards company goals and targets, and set the tone for strategic alignment. This is a U.S. based role with flexibility to be 100% remote.

Key Responsibilities will include:

● Define and own sales enablement process.

● Develop winning bid proposals in collaboration with cross-functional teams in Sales and Delivery.

● Develop a sales and client success enablement function from the ground up.

● Define and prioritize initiatives to drive operations improvement and directly lead or manage execution across internal teams.

● Scale best practices and ensure consistent global processes across the organization.

● Act as a connector across functional groups (e.g., drive workflow and RACI clarity, lead cross-functional working sessions, communicate global pricing guidelines, etc.).

● Partner with Enterprise leadership to drive overall Enterprise pricing strategy, incentive plans, and understanding of both across teams.

● Ownership of Salesforce data hygiene including reporting and analysis across the Enterprise business against KPIs and success metrics, including Quarterly Business Reviews, and continuously driving efficiencies within Enterprise and cross-functional teams.

● Own all SalesForce processes and reporting ensuring the integrity and hygiene of its data to enable quick and easy reporting.

● In partnership with Finance, the Director of Sales Operations will drive the creation and analysis of business financial performance to inform our pricing and incentive strategies.

● Build reporting tools and dashboards that enable teams to ensure they are meeting revenue and EBITA targets in as close to real-time as possible.

● Work closely with the President, Enterprise to drive insights within the Global Enterprise business, including monitoring P&L.

Skills & Qualifications:

● 8+ years experience in a Sales or Business operations function with an emphasis on data analysis, process improvement & sales enablement.

● Experience in managing and developing RFP proposals along with developing processes and governance for deal management.

● Experience in developing and monitoring performance against incentive plans for Sales and Client Success teams.

● Excellent communication skills - ability to distill complex thoughts and strategies into simple, actionable recommendations, especially to executives.

● Comfort with data and ambiguity - the ability to both delve into details and engage meaningfully on overall strategy.

● Strong data Skills - ability to logically gather and analyze large amounts of data. Building out models and using data is a big focus of the team. You should be fluent in data cleaning techniques and advanced analytical skills to extract insights from this data.

● Experience managing complex projects.

● Execute projects across the organization to ensure our processes are continuously evolving across teams to increase our effectiveness. The Director of Sales Operations and Enablement can quickly understand the stakeholder landscape at GA, identify relevant stakeholders for a workstream, and proactively engage them to ensure successful projects.

● Team leadership - you can motivate and lead your team as well as efforts across a wide range of ongoing reporting and analysis efforts while also identifying and leading strategic projects for the overall business to pursue to continue to scale the business profitably.

● Fluency with Salesforce - leverage existing Salesforce (CRM) data to build and manage a suite of Salesforce reporting to generate insights into the performance of our business.

Competencies

● Communicates effectively

● Strategic mindset

● Manages complexity

● Optimizes work processes

● Builds effective teams

● Business insight

● Financial acumen

If you are a Colorado applicant, you are eligible to receive information about the salary range and benefits for this role. Please contact [email protected] for details.