Salesforce Senior Business Analyst

Job Description

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia has been named a top software company by The Software Report, rated a leader by the analyst community, and named a top place to work by the Boston Globe and the Boston Business Journal. We are Acquia. We are building for the future and we want you to be a part of it!

Position Overview:

Acquia is seeking a Senior Business Analyst with a background in Salesforce to join the Enterprise Business Systems Team in the Information Technology department. We have recently re-implemented Salesforce to support our company’s growth and scalability.

As a Salesforce Senior Business Analyst you will:

• Be responsible for the day-to-day aspects of managing ticket enhancement requests and translating them into functional requirements by collaborating with the business requestors
• Work closely with Salesforce Architects and Administrators to handoff requirements for design.
• Unit test the requirements
• Work with functional leaders to maximize the ROI of the Salesforce platform by developing new business processes
• Collaborate with Salesforce Administration Manager to log, track, prioritize, manage and document issues, bugs, enhancement and feature requests in ticketing system
• Work to understand the needs and clearly define business requirements and manage expectations
• Analyze current business processes and suggest improvements
• Develop and document workflow processes and procedures
• Perform UAT testing
• Provide analysis to support recommendations and improvements
• Work with internal training teams to ensure new functionality is documented and reflected accurately in training materials

Minimum Qualifications:

• Experience supporting Salesforce in an enterprise environment
• Process improvement and implementation
• Dash-boarding and Business Reporting
• Proven track record of understanding complex business requirements and ability to come up to speed quickly on company processes
• Ability to create test scripts for User Acceptance Testing (UAT) as new features are deployed
• Understanding of deployment best practices, including documenting user acceptance tests/sign offs to ensure the quality of developed solutions prior to production deployment
• Working knowledge of business processes and systems
• Working knowledge of project techniques and practices
• Experience with a global company working with distributed teams
• Strong business process orientation
• Understanding of agile methodologies
• Highly customer service oriented

About You:

You are dependable, reliable, and able to work as a member of a team or independently. You are a self-starter who thrives in a fast-paced environment and unpredictable work environment. You possess strong problem solving abilities, initiative, and the ability to thrive under pressure. Your communication and interpersonal skills are exceptional.

Acquia is proud to provide best-in-class benefits offerings to our employees and their families in maintaining both a healthy body and a healthy mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more!

Acquia is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.

Interested residents of Colorado may contact [email protected] as it relates to regulation C.R.S. § 8-5-201. Information regarding benefits are linked here.