Director of Revenue Operations

Job Description

About Us

Udacity is on a mission to change lives, businesses and nations through radical talent transformation in digital technologies. We offer a unique and immersive online learning platform, powering corporate technical training in fields such as Artificial Intelligence, Machine Learning, Data Science, Autonomous Systems, Cloud Computing and more. Our rapidly growing global organization is revolutionizing how the enterprise market bridges the talent shortage and skills gaps during their digital transformation journey. Udacity is proud to be backed by respected investors like Andreessen Horowitz, Charles River Ventures, Bertelsmann and Drive Capital, among other leading VC firms, and provides a powerful and differentiated solution inside of a $32b total addressable market opportunity. Udacity has more than 100 enterprise customers including Airbus, Bertelsmann, BNP Paribas, Leidos, Mazda, and the United States Air Force.

Udacity is actively seeking a Director of Revenue Operations to own and scale the technology infrastructure that supports our go-to-market teams. Reporting to the VP of Global Revenue Operations, the Business Systems Team’s mission is to enable all go-to-market teams to scale through best in class systems and tools, and by driving innovative strategies to make our revenue generating functions more productive. More specifically, this individual will be the business owner of all sales and marketing systems for the organization, determine the best tools for our stack, and build out a team that can lead on-going enhancement projects for the company.

Our ideal candidate will possess a strong understanding of SaaS, has a depth and breadth of experience in Business Systems and Operations, and has a strong understanding of and interest in the other parts of the business, including Marketing and Customer Success. You are data-driven, detail-oriented, and customer-focused. You understand how impactful data can be in determining the right strategy, and how important smooth operations are to executing that strategy.

What you’ll do:

• Serve as Central Salesforce Admin for the company with responsibility for day-to-day operations and platform evolution.
• Own continual improvement of our GTM platforms (Salesforce, etc.) including overall processes, architecture, data hygiene and accuracy, automating processing, and integrations with other applications to enable rapid growth within the go-to-market organization
• Serve as primary helpdesk support and primary contact for triaging Salesforce and tool issues
• Develop a long-term strategy and roadmap to ensure our systems portfolio adequately supports the needs of the business and ensures our solutions are built to scale; identify gaps in our current stack and articulate compelling business cases for system enhancements using impact and ROI assessments
• Lead cross-functional technical projects with the Finance, Sales Ops, Marketing, Customer Success, and Data teams
• Own the development and distribution of key GTM metrics that drive business outcomes across customer-facing teams, including sales and operational metrics such as pipeline growth, win/loss rates, quota attainment, etc.
• Lead the strategy, workflow design, execution and operations of Udacity’s lead management processes, marketing database, marketing automation solutions, and sales attribution
• Build and maintain our analytics infrastructure from raw data through to reporting and dashboards within Salesforce. Scale our Business Intelligence capabilities by driving operational efficiencies through automating and improving processes, tools, reporting, and dashboards
• Evaluate all new tool and system requests by owning the creation of all systems-related business requirements for Sales, Marketing, and Partner programs

Who You Are:

• You’re a builder, an architect. You can take half a dozen sales and marketing tools and integrate them into a seamless workflow. You bring a strong sense of empathy to work each day, and are willing and able to help a team member in need of assistance. You have a sharp attention to detail, and act as an owner of our data.

What we value:

• 5+ years experience in Systems Implementation/Management
• Proven experience managing sales and marketing systems implementation, data, and business process design with strong project management and stakeholder management skills
• Excellent written & verbal communication skills at C-suite level
• Salesforce mastery: complex dashboards and reports, custom report types, calculated fields, workflows. Process driven with Salesforce Administration certification is strongly desired
• Understanding of lead-to-opportunity and price-to-bill processes at a SaaS company
• Deep understanding of Marketing Automation and Salesforce, and how data flows between them
• Experience with BI tools and CPQ platforms is a plus

What We Do

Udacity’s mission is to train the world’s workforce in the careers of the future. We address the complex dynamic of workforce challenges and strive to be the change we need in the world to transform talent to create opportunities for heightened productivity and retention. Udacity is where lifelong learners come to learn the skills they need, to land the jobs they want, and to build the lives they deserve.

Don’t stop there! Please keep reading...

You’ve probably heard the following statistic: Most male applicants only meet 60% of the qualifications, while women and other marginalized candidates only apply if they meet 100% of the qualifications. If you think you have what it takes but don’t meet every single point in the job description, please apply!

We believe that historically, many processes disproportionately hurt the most marginalized communities in society- including people of color, working-class backgrounds, women and LGBTQ people. Centering these communities at our core is pivotal for any successful organization and a value we uphold steadfastly. Therefore, Udacity strongly encourages applications from all communities and backgrounds.

Udacity is proud to be an Equal Employment Opportunity employer. Please read our blog post for “6 Reasons Why Diversity, Equity, and Inclusion in the Workplace Exists”

Last, but certainly not least...

Udacity is committed to creating economic empowerment and a more diverse and equitable world. We believe that the unique contributions of all Udacians is the driver of our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, color, religion, sex, gender, gender identity or expression, sexual orientation, marital status, national origin, ancestry, disability, medical condition (including genetic information), age, veteran status or military status, denial of pregnancy disability leave or reasonable accommodation.

As part of our ongoing work to build more diverse teams at Udacity, when applying, you will be asked to complete a voluntary self-identification survey. This survey is anonymous, we are unable to connect your application with your survey responses. Please complete this voluntary survey as we utilize the data for diversity measures in terms of gender and ethnic background in both our candidates and our Udacians. We consider this data seriously and appreciate your willingness to complete this step in the process, if you choose to do so.