Monitoring Manager, Global

Job Description

We’re Hiring for a Monitoring Manager, Global!

If you are excited and passionate about helping #LetsSolveWater, consider joining our team today! Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world’s most challenging water issues. We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions. At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem Watermark!

THE ROLE: The Monitoring Manager, Global identifies and enables synergies between three similar but unique monitoring teams and manage them as a united group. The person in this role is expected to have a history of change management, and knowledge of business analysis. We offer a full benefits package to include Flexible Time Off (FTO) for salaried positions, health, dental, vision, investment savings plan, and additional miscellaneous benefits. CORE RESPONSIBILITIES: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

• Manage four geographically dispersed Monitoring Supervisors (two Remote Monitoring Supervisors - one in North America and another in the Philippines, one Network Support Monitoring Supervisor in Singapore and one Remote Tracking/Pig Monitoring Supervisor in Edmonton).
• Identify synergies between Remote Monitoring teams and greater AMG.
• Leverage the geographical diversity of the teams for increased profitability – through resource sharing/taking advantage of time zone differences.
• Accountable for tracking, reporting and escalating operational/project metrics to the Director, AMG.
• Accountable for the quality and on-time response from the Remote Monitoring teams.
• Communicating internally within the business and externally with client the application of Remote Monitoring technologies.
• Ensuring staff development and performance expectations are met.
• Ensuring great customer service at all levels and supporting customer satisfaction.
• Champion continuous improvement initiatives.
• Fostering collaboration within Assessment Services (for example, Software department) and within the AMG (for example on multi-technology project deliverables).
• Fostering a safe and healthy work environment.

QUALIFICATIONS:

• The position requires expert knowledge in change management, and operations optimization with 10+ years’ of progressively responsible professional experience.
• University bachelors degree in business analysis or process management or business transformation is preferred.
• Knowledge of continuous improvement fundamentals is beneficial.
• Excellent communication skills.
• Big picture thinker.
• Reliable, with high integrity and strong work ethic.
• Ability to lead as well as working part of a team.
• Proactive problem-solving approach that puts client relations/needs/deliverables first.
• Ability to keep a positive attitude in a fast-paced environment.

At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, RRSP with company contribution, paid time off, paid parental leave and tuition reimbursement.

At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resources Groups (ERG). Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Xylem prohibits discrimination, harassment of any kind and does not discriminate in employment on the basis of race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non-merit factors.

Join the global Xylem team today! Xylem is a team creating advanced technology solutions to the world’s water challenges through developing new technologies and services that will improve the way water is used, conserved, and re-used in the future is central to our work. Our products and services move, treat, analyze, monitor, and return water to the environment, in public utility, industrial, residential, and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced analytics solutions for water, electric and gas utilities.

Disclaimer: The information listed within this job description is designed to indicate the general nature of work expected for this position and shall not be viewed as a comprehensive inventory of all duties, responsibilities, and qualifications required in this position. Employees must be able to perform the essential functions of the position satisfactorily and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship. Xylem reserves the right to modify this job description or assign other duties to this position as needed.
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