Sr. Salesforce Admin I

Job Description

The Business Solutions team prides ourselves on providing teams the ability to service our customers easily. That is why we’re looking for a Sr. Salesforce Administrator who can help develop and enhance the systems that allow us to deliver value to our customers. You can’t wait to learn about Articulate’s business so that you can build tools and enhancements to remove friction from our business process. Articulate is a fully distributed company that offers a high degree of autonomy. As part of our talented and driven Business Solutions team, you’ll work closely with an awesome group of marketing, sales, customer support, customer success, and finance people. The ideal person for this job is a multi-talented Sr. Salesforce Administrator who thrives on helping the business. Your day-to-day responsibilities will include working with multiple teams within the company to identify issues, executing day-to-day configuration, support, maintenance, and improvement of our Salesforce platform. Here’s a smattering of the tech you’ll be working with: Flow, SOQL, Sales Cloud, CPQ, Service Cloud, BillingPlatform, GearSet, GitHub, Workato and Marketo

What you'll do:

• Lead Salesforce initiatives with a focus on utilizing Salesforce best practices and designing/building scalable solutions
• Collaborate on key projects with cross functional teams to determine business alignment, needs, and system requirements
• Work in a Scrum (Agile) environment through sprints by tracking progress/status and risks/constraints
• Support production issue resolution by applying critical thinking to understand root causes and considering both short and long term solutions to enable the business to operate smoothly
• Thoroughly document work to enable troubleshooting, training, self-service, and supporting future efforts
• Evaluate 3rd party integrations and how they will impact overall system performance

What you'll need:

• 8+ years of Salesforce Administration experience
• Experience leading projects from beginning to end
• Cross functional communication skills
• Experience writing basic SOQL queries
• Experience working in Scrum (Agile)
• Salesforce Certified Administrator

Nice to haves:

• Hands on experience working with Service Cloud
• Hands on experience working with Experience Cloud (Partner Portals)
• Salesforce Advanced Administrator, Platform App Builder, Service Cloud Consultant, Sales Cloud Consultant, CPQ Specialist Certifications

$99,000 - $149,900 a year The pay range for this position is $99,000 to $149,900 for all US locations. Articulate takes into consideration a wide range of factors that are utilized in making compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, qualifications and education, and other business and organizational needs. This position is also bonus eligible. Articulate also offers a robust suite of benefits, check out the website for a full list. Apply for this job