Campaign Operations Manager

Job Description

About Recurly: Recurly, Inc., a SaaS company, provides a versatile subscription management platform to manage the entire subscription lifecycle for market-leading brands worldwide. Subscription businesses such as Sling TV, FabFitFun, Cinemark and Fubo.tv depend on Recurly to harness the power of the subscription model and drive recurring revenue growth. Since its launch in 2009, Recurly has deployed subscription billing for thousands of companies across 55 countries. Our platform empowers billions of credit card transactions and has enabled customers to recover nearly $1.2 billion in revenue in 2023. Recurly is backed by Accel-KKR, a leading technology-focused private equity firm with over $10 billion in capital commitments. The partnership offers Recurly access to significant capital and resources to make continued investments in technology and platform innovation and expand our go-to-market initiatives. Join Our Dynamic Team at Recurly! Are you ready to make a significant impact in a fast-growing company? At Recurly, we foster a vibrant, inclusive culture where ideas flourish and people thrive. We’re seeking a detail-oriented Campaigns Operations Manager passionate about driving change and growth. In this role you’ll collaborate with business and discipline stakeholders to facilitate the build, monitoring, and automations of key marketing campaigns across the Recurly ecosystem. The ideal candidate is passionate about process, documentation, workflow improvements, marketing tech and operational efficiencies. This candidate will support the various initiatives happening all at once.

In this role, you will

• Develop & manage intake process utilizing our task management system for campaign ingestion; collaborate with stakeholders to establish timelines, priorities and workback schedules
• Understand the campaign strategy and intake requests bringing together all necessary resources for flawless execution
• Ensure on-time delivery of projects and regularly communicate in task management system and in meetings status updates
• Aid in capacity planning efforts to predict upcoming bandwidth constraints, scheduling conflicts and staffing needs; consistently evaluate priority, urgency and impact for requests and facilitate alignment with team leadership
• Collaborate closely finance and leadership to develop, optimize, and manage contracts
• Work with marketing operations and business analytics team members to understand campaign data tracking, support the automation of this process, and bring new reports to life in Tableau
• Manage all finance related tasks related to marketing team activities, eg; invoice tracking and approval, finance reconciliation, fielding ad-hoc requests
• Update, organize, and maintain team documentation in central location, ensuring all information is current and reflects the needs of the team
• Plan and governance of systems and tools, content management and task management technology

Qualifications

• 3-5 years proven experience in a Project Management or Operations focused role, with knowledge of process improvement, change management & capacity planning
• Experience working across functional groups (eg. legal, finance, procurement, strategists, vendors & product owners)
• Experience managing and developing teams
• Deep comfort in leading through influence
• Project and or Program management expertise (e.g. Six Sigma, PMP etc.)
• Bachelor’s Degree

As a full-time employee, we offer competitive benefits programs and perks designed to fit your needs and the needs of your family. Recurly is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, age, race, religion, or any other classification which is protected by applicable law. Recurly is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected] Apply for this job