Accounting Success Manager (Sydney, Australia)

Job Description

If you’re a current or former Accountant and love Technology, you’re in the right place! Come join our award winning Customer Success team at FloQast where you’ll be in the company of your former Audit and Public/Private Accounting friends, but without any of the late work nights, long hours or professional attire. An Accounting Success Manager at FloQast helps to maintain high levels of satisfaction and engagement among our customers to ensure their long-term success with the application. Having previous experience as an Accounting Professional helps to build instant rapport with our customer base by utilizing the skills you have learned to ensure optimal success on our software. If you pride yourself on being able to build relationships with anyone, and want to be a part of a fast-growing tech company, please apply. *Visa sponsorship is NOT available at this time

What You'll Do:

• Drive customer success by partnering with customers to leverage our product, training, and strategic guidance.
• Achieve measurable improvements in customers' close and accounting operations within your Book of Business.
• Own the overall post-launch relationship with a diverse portfolio of FloQast customers (from SMB to enterprise), including identifying expansion opportunities.
• Develop a trusted advisory relationship with your customers, ensuring all activities are closely aligned with your customer’s business and departmental goals, strategy, and needs.
• Be an advocate and liaison between customers and internal cross-functional teams to influence positive, mutual change for our customers and our business.
• Conduct strategic quarterly/monthly business reviews to uncover customer pain points, assess product utilization, and align our solutions with their evolving goals.
• Collaborate with Account Managers to forecast renewals, identify upsell opportunities, and develop strategies to mitigate churn, ensuring customer retention, and a near-zero churn rate.
• Manage customer training, education, & project management to increase adoption of new products and features.
• Forecast and track key account metrics and use key performance indicators (KPIs) to guide your success planning.
• Assist with high severity customer requests or delegate escalations as needed.
• Foster customer relationships to facilitate marketing activities, new business references, & repeat clients.
• Any other projects as assigned to help the Company meet its goals.

What You'll Bring:

• BA/BS degree in Business Administration, Accounting, Finance or relevant fields.
• Minimum 3-5 years industry accounting experience, with consistent involvement across a variety of functional areas in the month-end close process.
• Ability to interact with customer teams at various levels of technical and non-technical depth.
• Proven ability to manage multiple projects; meeting deadlines and strong attention to detail.
• Excellent professional presentation skills–a story-teller who knows how to add credibility through use of data.
• Excellent verbal and written communication skills.
• Ability to think analytically and apply problem solving skills to scenarios throughout the course of the work day.
• Self-starter, ability to work in a fast-paced team environment.

Nice-To-Haves:

• Experience using SalesForce, Gainsight, Slack and G-suite.
• CA and/or public accounting experience.
• Prior user of either FloQast and/or other month end close software
• Experience at a SAAS company.
• Proven track record of managing customer escalations, setting customer expectations, and negotiating successful resolutions.
• Proven experience working directly with customers, ensuring customer satisfaction, adoption, and retention.

Joining our ANZ team means you'll enjoy an attractive compensation package that includes stock options. We take pride in fostering a vibrant and inclusive work environment where authenticity is celebrated. As part of our commitment to your well-being, we offer a benefits package, which includes a pension scheme, family forming assistance, a health benefit stipend, 20 days of paid annual leave (in addition to bank holidays), company-paid parental leave and quarterly mental wellness days to promote a healthy work-life balance. We support your professional growth through professional membership reimbursement. Our conveniently located office in the central business district provides easy access to a wealth of amenities, and we regularly organize both local and virtual team social events to keep you connected with our global colleagues. #LI-BT1 #LI-Hybrid Apply for this job