Director, IT

Job Description

Spreetail propels brands to increase their ecommerce market share across the globe while improving their operational costs. Learn how we are building one of the fastest-growing ecommerce companies in history: www.spreetail.com . Spreetail is seeking a Director of IT to lead and manage our IT Systems, Networking, Help Desk, and Security teams, ensuring robust infrastructure and high-quality service delivery. This role involves overseeing internal servers and networks, managing technology budgets and vendor relationships, and aligning IT strategies with company goals. The ideal candidate will foster a customer-centric culture, collaborate with key stakeholders, and drive continuous process improvement while cultivating a strong IT team.

How you will achieve success:

• Lead the IT Systems team, managing internal servers and services, including identity management systems, financial systems servers, VDI environments, phone systems, employee endpoint health/configuration, and data protection.
• Oversee the IT Networking team, ensuring robust network connectivity, interconnectivity, and core routing for all Spreetail sites, including routers, switches, wireless access points, network cabling, internet contracts, VPN connectivity, and related monitoring.
• Manage the IT Help Desk team, covering IT Asset Management (ITAM), help desk response, employee technology issue resolution, meeting room technology, IT-related employee onboarding and offboarding, and employee technology satisfaction.
• Direct the IT Security team, responsible for security awareness training, monitoring and responding to security events, endpoint intrusion monitoring/detection, Managed Detection and Response (MDR) vendor management, vulnerability management, and more.
• Oversee and manage technology budgets and vendor relationships, tracking renewal dates, costs, negotiations, and usage patterns. Advise the business on optimizing software acquisition and distribution.
• Serve as the primary interface with key business stakeholders, particularly the People and Culture and Finance divisions, to identify, recommend, acquire, and drive the adoption of various technologies.
• Foster a customer-centric culture within IT, balancing responsiveness with operational rigor. Establish and monitor operational metrics to ensure high standards of service delivery.
• Develop and execute long-term IT strategies that align with company goals, integrating high-level business requirements into departmental roadmaps and adjusting strategies as company goals evolve.
• Continuously improve processes to ensure efficiency and compliance with company standards, driving root cause analysis for defects and outages to enhance system reliability.
• Lead strategic planning and execution, prioritizing and delegating tasks, and exercising influence across the company to ensure IT supports business objectives.
• Cultivate a strong IT team by recruiting, training, and developing talent, and fostering an environment of knowledge sharing and growth.
• Drive process improvement and compliance, ensuring continuous review and enhancement of IT processes to maintain efficiency and high-quality service delivery.

What experiences will help you in this role:

• Generally 10+ years progressive experience in IT or related fields.
• Proven experience managing multiple IT teams and collaborating with senior-level peers to drive enterprise-level initiatives.
• Strong technical foundation in enterprise IT, security, cloud, and networking.
• Extensive project management experience with a track record of delivering projects on time and within budget.
• Exceptional communication and influence skills.
• Deep understanding of Agile principles and measures.
• Experience managing technology budgets and vendor relationships.
• Strong customer service skills, including strong emotional intelligence.
• Preferred experience: Experience with compliance standards such as PCI, SOC2, and NIST. Relevant industry certifications (e.g., Microsoft, Cisco, Amazon, ISC2). Experience managing resources in Amazon AWS.

$160,000 - $200,000 a year Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $ 160,000 /year to $ 200,000 /year. Pay is based on a number of factors including geographic market location and may vary depending on job-related knowledge, skills, and experience. Spreetail is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://proco-client.com/spreetail/2024/homepage/ . This position will remain posted until filled. Applicants should apply via our external career site. In an effort to Make Spreetail Better, we hire people that are aligned with our values and are passionate about pursuing ecommerce excellence. We believe the right person can learn what is needed to succeed in their role, so we encourage job applicants to apply even if you don't meet all the qualifications listed. We are looking for diverse backgrounds and perspectives, so we don’t require college degrees and welcome non-linear career paths. If this role highlights your experience and gets you excited – please apply! Not the role for you? Check out additional opportunities to join our team on our job board . What you can expect from us: • We provide the flexibility to take care of yourself. Spreetail operates in a work culture that promotes results and encourages taking time off when needed. In addition to a generous vacation policy, we also offer paid time-off for your wedding week, paid parental leave and support for parents of growing families. Learn more about how we work. • We celebrate accomplishments. Each year at Spreetail is a milestone with the opportunity to receive special gifts, swag store credit, or donations to a nonprofit of your choice. We also recognize people pursuing impacts with Spreetail Spotlight Awards. • We care about your Health & Wellness. Spreetail works hard to enhance the employee experience through benefit programs and perks that provide meaningful support. We offer affordable medical, dental and vision plans with coast-to-coast coverage. We also provide free telehealth and on-demand mental health resources. Learn more about our benefits & perks package . • We create the opportunity to revolutionize your community. We encourage Spreetailers to give back and make a social impact, and we offer paid time off to do it. Spreetail is committed to a diverse and inclusive workplace. Spreetail is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please email [email protected]. Do you hold permanent residence in the any of the following US states? We offer "Work Your Way" roles in these states: Alaska, Arizona, Colorado, Florida, Georgia, Hawaii, Illinois, Indiana, Kentucky, Massachusetts, Nebraska, Nevada, New Hampshire, New Jersey, North Dakota, Pennsylvania, South Dakota, Tennessee, Texas, Utah, Washington & Wyoming. Applicants must hold permanent residence in any of the above states to work remotely. Apply for this job