Customer Success Engineer - Collaboration

Job Description

Meet the Team

Join a high-performing Customer Success team that partners closely with Cisco’s largest and most sophisticated collaboration customers. As a Collaboration Customer Success Engineer (CCSE), you’ll work alongside Customer Success Managers, engineering, and cross-functional teams to deliver outstanding technical guidance, drive adoption of Cisco’s Cloud Collaboration solutions, and ensure customers achieve their desired business outcomes. We’re passionate about removing technical barriers, driving product engagement, and improving the value of our customers’ investments.

Your Impact

As a CCSE, you’ll play a meaningful role in onboarding, configuring, and optimizing Cisco Collaboration solutions such as Webex Meetings, Devices, Calling, and Contact Center. You’ll lead customer administrator engagements, guide prem-to-cloud migrations, and conduct audits and health checks to ensure the highest quality experience. Your proactive technical support and deep product knowledge will accelerate adoption, reduce friction, and contribute to customer retention and renewal success. By delivering expert guidance and collaborating closely with internal stakeholders, you’ll enhance the customer journey from implementation to ongoing optimization.

Minimum Qualifications

• 3 to 5 years of experience deploying Cisco Collaboration Products (Meetings, Devices Calling, Contact Center – on-prem and/or cloud).
  
• Deep technical acumen with experience in Control Hub, SSO, directory sync, and API/macro integrations.
  
• Experience collaborating with Customer Success, Sales, Partners, and Engineering teams.
  
• Proficient in Arabic and English.
  

Preferred Qualifications

• Solid understanding of network protocols and collaboration technologies (CUCM, Control Hub, Hybrid Integrations, SMTP, DNS, FTP, SSH, TCP/IP).
  
• Cisco certifications such as CCNA, CCNP, or CCIE.
  
• Ability to lead customer engagements and deliver administrator-level training and roadmap reviews.
  
• Strategic attitude with a proactive, consultative approach to customer success.
  
• Good communication and presentation skills with customer-facing experience.
  
• Diligent with a solid focus on quality and end-user experience.
  
• Demonstrable ability to analyse and resolve complex customer issues using critical thinking and problem-solving skills.
  
• Proficiency in additional European languages such as German, French, Spanish, or Italian.
  

#WeAreCisco

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do!

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!

#LI-SF1