Neighborhood Support Manager (TM1) (Government)

Job Description

Job Description:

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Department of Defense. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.

RIS I is the delivery of regional IT services to the end user. We offer support of end user devices including desktop, workplace peripherals, and voice and video devices. We support local and campus area networks, including wireless and cable plant.

AT&T has an opening for a Neighborhood Support Manager to support the delivery staff by ensuring service levels and objectives are met.

This position requires office presence a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

The job duties of the Neighborhood Support Manager are as follows:

• Managing service delivery staff to ensure service levels and objectives are met.
• Implementing operations improvements to meet established objectives across multiple facilities.
• Managing activities related to customer requirements, budget challenges, human resource needs and plans for new business development within assigned area.
• Facilitating customer relationship and satisfaction while ensuring adherence to company policies and processes.
• Investigating matters of significance - recommends and Implements appropriate course of action.
• Implementing business processes and assisting in process improvement initiatives in order to enhance customer service.

Services performed to enable all aspects of the network to include maintenance, sustainment of existing networks, and identification/correction of complex internetwork issues to include:

• Maintaining data, voice and/or video network hardware and systems.
• Investigating and resolving network and hardware matters of significance.
• Researching, analyzing, isolating and resolving errors.
• Assessing and updating older networks as needed and in accordance with specified plans.
• Providing escalated Tier-2 and Tier-3 technical support on data, voice or video networks.
• Answering technical questions - recommends and Implements approved course of action.
• Installing network applications on network servers or voice equipment - Maintaining, testing, researching and resolving problems.
• Designing, Implementing and maintaining various networks such as LAN, CAN, and voice systems in accordance with specified requirements.
• Preparing data or voice network diagrams and drawings to document and assist in communicating current operational status of networks.
• Performing data or voice network configurations and configuration changes of various voice or data equipment such as routers, switches, intelligent hubs, multi-function switches, end offices, signaling transfer points, PBX, voice mail, call management systems, etc. to enhance performance.

Required Clearance: TS/SCI with polygraph. (#ts/sci) (#polygraph)

Required Qualifications: One (1) to three (3) years of experience on large government contracts working with technical staff to meet SLA objectives. Experience working tickets, good communication, customer service skills and the ability to collaborate across a broad range of frameworks to meet contract deliverables.

Desired Qualifications: 8570 Certification.

Ready to join our team? Apply Today!

Our Neighborhood Support Manager (TM1) (Government) earns between $89,200 - $108,000 yearly. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage

• 401(k) plan

• Tuition reimbursement program

• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)

• Paid Parental Leave

• Paid Caregiver Leave

• Additional sick leave beyond what state and local law require may be available but is unprotected · Adoption Reimbursement

• Disability Benefits (short term and long term)

• Life and Accidental Death Insurance

• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

• Employee Assistance Programs (EAP)

• Extensive employee wellness programs

• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Weekly Hours:

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It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.