VOIP Senior Specialist Network Technology Support

Job Description

Job Description:

We are seeking a VOIP Specialist Network Technology Support to ensure the reliability and continuous operation of AT&T’s Optical, IP Core, Mobility, and advanced communication technologies through 24x7 technical support, fault and lifecycle management, and a comprehensive understanding of end-to-end services.

Key Roles and Responsibilities:

• Troubleshooting and Issue Resolution: Diagnose network problems, provide technical support, manage incidents, coordinate root cause analysis, restore service, and resolve Tier 2 issues.
• Network Monitoring and Maintenance: Monitor network performance, perform routine maintenance, optimize operations, and proactively maintain system configurations using alarm and KPI monitoring.
• Configuration and Deployment: Configure network devices, deploy network solutions, manage configurations, and implement vendor/IT fixes or design changes.
• Collaboration and Coordination: Work with teams, coordinate with vendors, support projects, collaborate with business partners in DevOps, and interact with customers.
• Documentation and Reporting: Maintain documentation, create technical and process documentation, review and interpret technical and vendor specifications, and generate reports.
• Technical support for network platform issues, performing alarm monitoring, and assisting with the investigation and remediation of network faults.

Qualifications:

• VoIP Experience: Mandatory for this senior position.
• UNIX/Linux Skills: CLI basics required; extended and/or scripting is strongly preferred.
• IP Networking Skills: Strong knowledge from L2 up to SIP/RTP/RTCP.
• Experience: 3+ years of experience troubleshooting in an IP network consisting of L2, L3 devices, and application servers (including basics of virtualization) within an operations production environment.
• Skills: Must have organizational skills, ability to multitask, and strong interpersonal skills. Willingness to own issues until problems are resolved. Strong written and verbal communication skills in English.
• Additional Experience: Experience with ticketing systems, TDM (legacy voice) network, 4/5ESS switching, SS7 signaling, and circuits will be considered an advantage.

Location: Brno, hybrid model

Working time: EMEA working time

This position offers an excellent opportunity for a seasoned professional to contribute to the operational excellence and technical support of AT&T’s advanced communication technologies.

Weekly Hours:

Time Type:

Location:

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.