Assoc Director-Network Services

Job Description

Job Description:

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

Join AT&T and reimagine the communications and technologies that connect the world. Our Consumer Technology experience team delivers innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future-you’ll create it.

As an Assoc Director-Network Services, you will be responsible for directing, planning and apportioning the work of employees including interviewing, selecting and training, recommending the setting and adjusting of rates of pay and hours of work, and ensuring compliance with company and regulatory policy.

Supervise Managers, Network Technicians, and Administrative Staff providing products and services to both internal and external customers. Responsibility for the provisioning, dispatching, testing, installation and outside plant protection for mobility wireless/Wi-Fi and wireline switch/transport/cell site and/or installation and maintenance, provisioning, coordination with Centers responsible for dispatching and testing, cable maintenance, dispatch, and testing activities at the customer site or a company location for Plain Old Telephone Service (POTS), VOIP (Voice over IP), Video, Wireless, U-verse, Specials Services, Designed Services, Data Services or related power equipment.

Key Roles and Responsibilities:

• Coach and manage employee performance and behavior, develop the training strategy, monitor costs to meet financial goals and ensure all personnel are handled in accordance with company guidelines
• Required to interface with customers through face-to-face and/or telephone interactions
• Duties include interviewing/hire/fire along with submitting performance appraisal for supervisors over an assigned territory
• Monitors costs and workload
• Administers and oversees company safety practices, and vehicle and tool inventory
• Required to establish, implement and monitor adherence to methods, process and procedures including managing employee attendance
• Oversee activities and scheduling of frontline and coordinates with other departments to ensure that schedules are arranged to meet company/customer appointments/commitments.
• Ensures that all functions are performed correctly and in a timely fashion to meet/exceed customer expectations and company standards/specifications
• Responsible for ensuring Efficiency/Productivity and Utilization targets are met and may be responsible for the execution of plans targeted at delivery of specific service and cost results as typically tracked through a scorecard
• Responsible for maintaining service levels by providing inside and/or outside support for operations processes which support field operations
• Responsible for handling customer escalation for 24-hour customer answer points
• Responsible for training, evaluating and managing performance evaluations of direct reports. Influences decisions regarding the hiring, firing, disciplinary action, promotional activity, and pay decisions for subordinates

Required Experience:

• 5+ years of network related technical experience, some of which was in a supervisory role

Desired Education:

• High school diploma, GED or equivalent related network experience; Technical degree preferred

Supervisory: Yes

Environmental Requirements:

This position may be responsible for contributing to AT&T compliance with environmental laws and regulations as applicable to its job function. This may include, but is not limited to, work related to fuel tanks, emergency and stand-by generators, boilers, hazardous waste, hazardous materials, batteries, manholes and vaults, water wells, linear and other construction projects, water discharge, or air emissions.

Our Assoc Director-Network Services, earns between $143,800 - $215,800 annually. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

AT&T is leading the way to the future – for customers, businesses and the industry. We're developing new technologies to make it easier for our customers to stay connected to their world. Together, we’ve built a premier integrated communications and entertainment company and an amazing place to work and grow. Team up with industry innovators every time you walk into work, creating the world you always imagined.

Ready to #transformdigital with us? Apply now!

#LI-Onsite – Full-time office role

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It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.