AWS Operation Support Analyst/Engineer - Hybrid

Job Description

Position Description:

CGI has an immediate need for a AWS Operation Support Analyst/Engineer to join our team. This is an exciting opportunity to work in a fast-paced team environment supporting one of the largest leaders in the secondary mortgage industry. We take an innovative approach to supporting our client, working side-by-side in an agile environment using emerging technologies.
This position is located at a client site in Reston, VA or Plano, TX. A hybrid working model is acceptable.
We partner with 15 of the top 20 banks globally, and our top 10 banking clients have worked with us for an average of 26 years!
We have over 92,000+ CGI Members in 40 countries and over 5k+ loyal Clients who are leveraging our end-to-end services across the globe.

Your future duties and responsibilities:

This role is responsible for ensuring the stability, availability, and performance of critical systems and applications by providing support, monitoring, troubleshooting, and continuous improvement of operational processes. The ideal candidate will be detail-oriented, thrive in fast-paced environments, and possess a passion for problem-solving.
Provide day-to-day operational support for business-critical systems, applications, and services.
Monitor system performance and availability using monitoring tools; investigate and resolve system alerts and incidents.
Perform root cause analysis and implement preventative measures to avoid future disruptions.
Respond to service tickets and ensure timely resolution of user and system issues.
Work with engineering and development teams to deploy software releases, patches, and configuration changes.
Maintain and support automation scripts and tools for system maintenance and reporting.
Document operational processes, procedures, and troubleshooting guides.
Support change management and release management processes.
Identify opportunities for operational improvement and contribute to continuous improvement initiatives.​

Required qualifications to be successful in this role:

8+ years of relevant experience
Extensive experience in analysis, maintaining and deploying application on AWS Cloud.
Develop and execute strategic cloud infrastructure plans and drive best practices
Document and Implement step by step application Production deployment plans
Strong experience developing shakeout plans for robust applications and executing
Experience performing resiliency activities and identifying gaps in plans
Develop sound version control best practices-based code deployment in AWS.
Hands on experience CI/CD with Terraform pipelines and Gitlab
Experience building engineering solutions on AWS cloud.
Experience in scripting and automation using Java, Python, PHP, Node.js, etc.
Strong SQL skills in databases, including DynamoDB, Postgres, Oracle, etc.
Hands-on experience in application monitoring and tuning
Experience in front-end development Angualr/ADK, typescript is a plus
Available to problem solving application issues, client communications and actively engage in support and operations
Experience deploying serverless application, familiarity with AWS Services.
Experience in building automation testing frameworks
Actively participate in all Agile ceremonies. Participate in all team ceremonies including planning, grooming, product demonstration and team retrospectives.
Understand and utilize DevOps tool stack to build, inspect, deploy, test and promote new or updated features.
Available to respond to trouble/support calls for applications in production to make quick repair to keep application running in production
Create or Update documentation in support of development efforts. Documents may include detailed specifications, implementation guides, architecture diagrams or design documents.
Work with product owners and other development team members to determine new features and user stories needed in new or revised application.
Familiar with other cloud services like azure or gcp.
Familiar with CI/CD with AWS CodeCommit, CodeBuild, CodeCommit, CodeDeploy and CodePipeline.
Education:
Bachelor's degree in computer science, Information Systems or related field​​
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $74,600.00 - $146,900.00.
Benefits: CGI’s benefits are offered to eligible professionals on their first day of employment to include:
Competitive compensation
Comprehensive insurance options
Matching contributions through the 401(k) plan and the share purchase plan
Paid time off for vacation, holidays, and sick time
Paid parental leave
Learning opportunities and tuition assistance
Wellness and Well-being programs

Skills:

• Angular
• DevOps
• GitLab
• Java
• Node.Js
• Oracle
• Python
• Terraform

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because...
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at [email protected] . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.
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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.