End-User System Engineer (SE II) (Government)

Job Description

Job Description:

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.

RIS I is the delivery of regional IT services to the end user. We offer support of end user devices including desktop, workplace peripherals, and voice and video devices. We support local and campus area networks, including wireless and cable plant.

AT&T has an opening for a System Engineer: To apply expert knowledge to analyze and troubleshoot complex IT hardware systems, including hardware design, architecture, and network design. This position requires office presence a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

Description of Job Duties/Responsibilities:

• Providing comprehensive IT systems maintenance support, encompassing both preventative measures and remedial actions to ensure optimal functionality.
• Overseeing the deployment, installation, and implementation of hardware systems, while ensuring seamless integration and operation.
• Preparing detailed hardware specifications by thoroughly analyzing both documented and derived system requirements.
• Configuring computers, network devices, and peripheral equipment, and meticulously documenting the configurations for reference and troubleshooting.
• Preparing comprehensive site installation and test reports to document the deployment process and ensure quality assurance.
• Providing critical input on hardware components for system design, including end-user devices, servers, networking devices, data storage devices, and specialized processors.
• Assisting the Technical Operations Manager by preparing recurring operational reports.
• Supporting the creation and maintenance of Technical Insertions documentation.
• Coordinating activities aimed at service improvement, including people, processes, and technologies.
• Research OEM and other vendor products and make recommendations to stakeholders.

Required Clearance: TS/SCI with polygraph. (#ts/sci) (#polygraph)

Required Qualifications: Ten (10) years of experience system analyzing complex hardware systems for IT solutions is required. Bachelor’s degree in Communications Engineering, Computer Engineering, Computer Science, Electrical Engineering, Information Systems, Mathematics, or related discipline from an accredited college or university is required. (NOTE: Experience maybe substituted for degree. Five (5) years of additional hardware engineering experience may be substituted for a bachelor’s degree).

• Must have excellent communication, interpersonal, and leadership skills.
• Coordinates with team members – those in project management, security, asset management, customer service or help desk departments – to solve problems and manage projects.
• Conflict resolution, analytical, and decision-making skills are crucial to the position as well.

Ready to join our team? Apply today!

Our End-User System Engineer (SE II) (Government) earns between $98,100 - $183,900 yearly. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage

• 401(k) plan

• Tuition reimbursement program

• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) *Pro-rated when working less than 40 hrs/wk.

• Paid Parental Leave

• Paid Caregiver Leave

• Additional sick leave beyond what state and local law require may be available but is unprotected · Adoption Reimbursement

• Disability Benefits (short term and long term)

• Life and Accidental Death Insurance

• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

• Employee Assistance Programs (EAP)

• Extensive employee wellness programs

• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Weekly Hours:

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It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.