Associate Technical Account Manager

Job Description

About the Role:

We're looking for candidates with a keen technical understanding and a dedication to customer service to join our Investment Management team as an Associate Technical Account Manager (ATAM). In this role, you'll support clients from the initial software setup and guide them through the implementation of Yardi's Investment Management product—a leading solution designed to streamline and enhance the investment lifecycle for real estate. You'll dive deep into our suite of software, solving problems, sharing best practices, and providing actionable insights to ensure our clients can leverage Yardi's technology to its fullest potential. Your mission is to build strong, trust-based relationships with our clients, positioning yourself as a go-to Yardi expert. If you're driven to develop your technical and product expertise and are committed to making a significant difference in client outcomes, we're excited to have you join us.

What You’ll Do:

• Performs product implementation and conversion services for assigned clients, including analyzing operational needs and determining initial system configuration.
• Assists with data mapping and conversion, and user training.
• Utilizes internal sources to research, analyze, and work towards resolution of software functionality and reporting problems; stays on top of cases and tasks; identifies and verbalizes roadblocks.
• Assists with continued software integrations, maintenance, and updates in collaboration with clients.
• Completes assigned learning plan for the product supported.
• Communicates product features and best practices relevant to clients in the application of Yardi products.
• Responds to typical product questions, identifies when client issues require escalation and determines the appropriate support resources for problem resolution.
• Collaborates with internal teams to meet client needs and maintain high-level customer service standards.
• Identifies ancillary products and services that align with client business and operational needs and goals.
• Seeks opportunities to learn more about the products and industries Yardi serves.
• Performs other Yardi duties as assigned.

Who You Are:

• Bachelor’s Degree in Business, Finance, Math, or Computer/Engineering Sciences; or an equivalent combination of education and experience
• Understanding of the property management or relevant Yardi supported industry and industry best practices.
• Working knowledge of accounting practices.
• Basic competence in one or more of the following areas: Microsoft operating and network system operation, relational databases, and SQL/Oracle language.
• Ability to learn new concepts and Yardi programs.
• Strong written and oral communication skills.
• Client-centered commitment and focus.
• Critical thinking and problem-solving skills.
• Ability to meet critical deadlines and prioritize multiple tasks in a fast-paced environment.
• Proficiency with Microsoft 365 desktop applications.

Real Estate runs on Yardi. About Us:

Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We’ve created a team of over 9,000 employees in over 40 locations around the globe dedicated to making great real estate software products. We offer a dynamic work environment, comprehensive training programs, and abundant opportunities for career growth.

Discover the Yardi Difference:

Yardi is more than just a software company – we are dedicated to creating a positive impact in our communities. Annually, Yardi extends philanthropic support to organizations chosen by our employees. Our team has contributed to over 350 nonprofits globally, demonstrating our commitment to various causes and communities.

Our award-winning culture, consistently recognized by Glassdoor's prestigious "Best Place to Work", fosters support, collaboration, and growth. We prioritize your well-being with comprehensive benefits, including 100% paid employee medical premiums, company profit-sharing plan, and flexible work arrangements.

Join our exceptional team of ATAMs and embark on a rewarding journey where you can make a significant impact on the real estate industry. Apply now!

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All submissions for open positions should be received through Yardi’s applicant portal, accessed from Yardi’s corporate website.

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