Cloud Security Site Reliability Engineer - AVP

Job Description

About Citi:
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

The Team:

The Chief Information Security Office (CISO) is home to deeply talented colleagues that work to ensure the safety of Citi's clients', our revenue, our employees and our proprietary data. We manage information security as one end-to end program – one with a clear mandate and accountability. Our mission is a program that is fully anchored to modern control and architectural frameworks, is fully aligned with the enterprise architecture of the firm and is deeply integrated into the sectors and functions. Responsible for looking after the cyber security of all of Citi’s technical assets, it has several new and exciting programs utilizing cutting edge cloud and container technologies, with a view to ensuring that our cyber security is best in class and offers reassurance to our wider business lines and clients alike.

The Cloud Security Site Reliability Engineer role sits within the Cloud Security team is responsible for Private and Public Cloud Security, Container Security as well as strategic Secrets products. As we look to expand our program, we are creating a consolidated SRE team that will work across our portfolio of products. As a member of this SRE team, you will be responsible for working towards our SRE strategy and operating model, as the team embarks on a multiyear transformation journey. Engineering excellence and secure by design are important principles for our CISO organization. You will raise the bar on both our existing products but also the frameworks and capabilities that are engineered within the SRE team. Partnership and collaboration are key. You will work closely with the existing Engineering and Operations teams, building out the SRE capability alongside evangelizing SRE best practice and techniques for the wider organization. Reducing TOIL will be paramount to your success.

Responsibilities:

• Working across Container products and Secrets products, across Public and Private Cloud, as well as Cloud native specific products.
• Architecting and building tools and platforms that provide capabilities for SRE.
• Collaboration with multiple stakeholders and partners across Engineering and Operations as well as partner teams within the wider Citi organization.
• Actively owning production level incidents till resolution.
• Contribute to the budgetary requirement definition for assigned product area, develop functional specifications, and create project plans and software release schedules.
• Partner with business and development teams to identify engineering requirements and assist in defining application and system requirements and processes and maintain engineering relationships with the end user/client.
• Ensure requirements/tasks from technology departments and/or end users are communicated to stakeholders.
• Provide solutions and processes in accordance with audit initiatives and requirements and consult with Business Information Security officers (BISOs) and TISOs.
• Exhibit in-depth understanding of engineering concepts and principles.
• Assist with training activities and mentor junior team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5+ years of relevant work experience
• 2+ years experience in Python alongside Linux based scripting languages
• Highly motivated self-starter with good interpersonal and able to communicate efficiently
• Certification or formal training in site reliability engineering concepts and practices would be beneficial
• Prior experience working towards SLIs, SLOs and observability capabilities
• Experience working on observability, logging and metrics toolsets
• Experience of k8s and container technologies such as Docker, Openshift and EKS
• Experience with Secrets products such as HashiCorp Vault or CyberArk beneficial but not essential
• Experience with CICD tools such as terraform, Jenkins, Ansible
• Experience with Observability tools such as Grafana, Elk, Splunk, Prometheus

Education:

• Bachelor’s degree or equivalent work experience

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.