Collaboration Solution Engineer - Japan

Job Description

Meet the Team

Collaboration Solution Engineer チームは、シスコのコラボレーションソリューションの力を通じて、お客様の働き方、ビジネスの変革を支援します。 チームメンバーは技術力とビジネスのマインドを持ち、お客様に信頼されるアドバイザーとして社内、社外の関係者と連携して活動しています。

Your Impact

Ciscoの顧客と連携し、ニーズを深く掘り下げた上で、それぞれに最適なコラボレーションソリューションを提供します。

営業戦略の立案と実行、ソリューション製品に関する技術力、社内トレーニング、イベントでの活動、幅広い業務を担っていただきます。

アカウント・エグゼクティブと連携し、顧客ニーズに応じた営業計画を策定し実行していきます。

Collaboration(コラボレーション)技術の専門家として、お客様の課題を解決します。

社内、社外チーム向けのトレーニングを担当し、展示会やイベントでCiscoの代表として対応いただくこともあります。

Minimum Qualifications

6年以上の技術系プリセールス経験

ユニファイドコミュニケーション、Video Conference、顧客体験(Customer Experience)いずれか、または全てに関する知識

お客様課題の解決能力

コンセプト、技術を明確にお客様、パートナー、社内に伝えるプレゼンテーション能力

海外メンバーとのメールやチームミーティングに対応できる英語力

Preferred Qualifications

電話、ビデオ、Web会議、Contact Center に関連した標準技術に精通していること

技術的な好奇心が強いこと、ポジティブであること、責任感があること

Meet the Team

The Collaboration Solution Engineer team helps transform the way our customers work and do business through the power of Cisco's collaboration solutions.

Our team combines strong technical expertise with a business mindset, working closely with internal and external stakeholders as trusted advisors to our customers.

We are constantly learning and growing to help realize Cisco’s vision of “changing the way we work, live, play, and learn.”

Your Impact

You will work closely with Cisco’s customers to deeply understand their needs and deliver the most suitable collaboration solutions.
In this role, you will be responsible for a wide range of activities including sales strategy planning and execution, technical expertise on collaboration products, internal training, and participation in events.

• Collaborate with Account Executives to develop and execute sales plans tailored to customer needs.
• Act as a collaboration technology expert to solve customer challenges.
• Provide training for both internal and external teams, and represent Cisco at exhibitions and events as needed.

Minimum Qualifications

• 6+ years of experience in technical presales
• Knowledge in one or more of the following areas: Unified Communications, Video Conferencing, and Customer Experience
• Strong problem-solving skills to address customer challenges
• Ability to clearly present concepts and technologies to customers, partners, and internal teams
• English proficiency sufficient for email communication and participating in meetings with global team members

Preferred Qualifications

• Familiarity with standard technologies related to voice, video, web conferencing, and contact centers
• Strong technical curiosity, a positive attitude, and a strong sense of responsibility

#WeAreCisco

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do!

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!