Product Management Architect

Job Description

What You'll Do

The Customer Experience Product Manager for Cisco Meraki is essential to our mission to aligning innovative technical solutions with customer needs to ensure a first-rate user experience. This role demands an individual with deep technical expertise, fluency in data-driven insights, and a passion for customer-centric product management to promote product adoption and impact customer happiness. Day to day, you will perform:

• Customer Adoption Journey: Craft compelling interactions with Cisco Meraki products that emphasize their practical benefits driving user adoption and enhancing customer allegiance
• Data-Driven Analysis and Insights: Assess usage data to discern customer behavioral trends, adoption barriers, and challenges. Leverage insights to polish product strategies and address customer implementation issues. Understand and correlate metrics and Key Performance Indicators (KPIs), find opportunities to collaborate between Engineering (Product Development), Sales, Customer Success, and Renewals, ensuring alignment and driving collective success across these critical functions
• Innovative Technical Leadership with Startup spirit: Regularly improve the adoption systems and methodology by infusing the latest technological innovations and industry standards. Embody a growth mindset by being agile, taking calculated risks, and encouraging a culture of rapid iteration and continuous improvement to stay ahead in the fast-evolving Gen AI space
• Ongoing Professional Development: Stay at the forefront of Cisco technology by acquiring and using Cisco certifications and other industry-recognized credentials
• Strategic Cross-Functional Collaboration: Build strong partnerships with Customer Success, Partner Channels, Digital Journeys, Business Units, Renewals, and Sales departments to capture feedback and drive improvements in the adoption recommendation process

Who You'll Work With

You'll join a dynamic team focused on an ever-expanding portfolio of Meraki/Catalyst products. This team integrates services with products to ensure customers gain the utmost benefit. They work closely with various stakeholders, assist delivery teams, and take part in market trials to engage directly with customers.

Who You Are

You are a technically proficient professional dedicated to developing a deep understanding of customer needs and using that knowledge to influence Cisco’s networking product strategy and customer success initiatives. You have experience working with Meraki Dashboard and Meraki products: MR access points, MS switching line, MX firewalls, and preferable experience with MT sensors and MV cameras. Having an understanding of the Catalyst Switch (9200,9300,9500) product line is desirable.

Minimum Requirements

• Bachelor’s degree (BA/BS) in Computer Science, Information Technology, Business Administration, or a similar field
• Customer-facing product lifecycle management experience
• CCNA, CCNP, or CCIE preferred
• MBA or Master’s degree (MA/MS) preferred
• Direct experience with Cisco's Enterprise Networking product suite (Meraki) preferred
• Data analysis using Python, Snowflake and visualization on Power BI or Tableau is preferred

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