Global Portfolio Leader - Evinova

Job Description

Transform billions of patients’ lives through technology, data and ground breaking ways of working. You’re innovative, decisive and transformative. Someone who’s excited to use technology to improve patients’ health. We’re building a new healthtech business – Evinova, a fully-owned subsidiary of AstraZeneca Group.

Evinova offers brand new digital health solutions rooted in science, guided by evidence, and passionate about human well-being. Smart risks and quick decisions come together to accelerate innovation across the life sciences sector. Be part of a diverse team that pushes the boundaries of science by digitally empowering a deeper understanding of the patients we’re helping. Launch groundbreaking digital solutions that improve the patient's experience and deliver better health outcomes. Together, we have the opportunity to combine deep scientific expertise with digital and artificial intelligence to serve the wider healthcare community and build new standards across the sector.

Portfolio Management is a crucial to Evinova success, and we are building our technology, processes and culture on ensuring maximum value realization for customers, anchored in “lovable” on-boarding journeys for new customers and world-class, groundbreaking customer service and support for existing customers. Our Portfolio Leaders will play a pivotal role as the responsible lead for building strong, enduring relationships with our customers; identifying and mitigating risk, enhancing their overall experience with the company. Working in close collaboration with Commercial, Product, Delivery and Engineering teams, the role will serve as a bridge between the customer and Evinova and is focused on ensuring our customers are happy, successful and can demonstrably measure the value from our products and that we retain and grow our client accounts.

This position offers the opportunity to lead, innovate, and make a significant impact on our ability to differentiate the Evinova customer experience across the whole client portfolio.

The key area of focus for this role are:

• Proactively manage key client accounts (Pharma or CRO), reduce portfolio risk, and identify success factors, building transparent and long-term relationships with our global customers
• Provide personalised support and leadership to identify and mitigate risks
• Responsible for driving profitable growth and operational delivery for assigned accounts resulting in customer expectations being exceeded and resulting in increased market share for Evinova
• Collaborate with delivery teams to oversee program management across all studies. And the E2E client portfolio
• Foster clear communication, working with Product, Delivery and Engineering (PDE), delivery, digital strategy, and commercial teams to drive governance and meet critical metrics and act as the critical issue point for the account.
• Ensure financial accountability so that implementation lead delivers studies according to contracted terms.
• Retention of key client with focus on identifying opportunities for growth across the portfolio, both financially and adding new service lines. Supporting the implementation strategies to engage customers proactively and building and sharing success stories and case studies
• Analyse customer data and service health to identify trends, patterns and areas for improvement and implement in collaboration with Evinova teams to ensure customers are using the products to full potential and are realising the value and return on investment.
• Advocate for our customers internally, providing insight & reports to inform on customer satisfaction, health and key improvements.
• Anticipate market trends and understand how our product roadmaps will change our Services and know how to position these effectively with our customers

Esssential Skills:

• Bachelor's Degree
• Minimum 7+ years of experience
• Previous experience in a customer success, customer service, delivery or account management role within a SaaS company within the healthcare industry.
• Proven ability to translate customer needs into an account plan that increases market share, demonstrating proven commercial expertise in assisting customers with value realization for products or services, along with experience in developing return on investment models and effectively communicating value realization.
• Strategic acumen to identify growth opportunities, anticipate market trends, understand the impact of product roadmaps on services, and effectively position these with customers.
• Strong executive presence with adaptable style for effective interaction and influence
• Comprehensive understanding of both business-to-business (B2B) and business-to-consumer (B2C) delivery models to address the requirements of a diverse range of customers across the clinical development and healthcare ecosystem.
• Proficiency in working with and knowledge of digital health regulations and compliance standards (e.g., GxP, SaMD).
• Outstanding customer-centric approach and a strong passion for service excellence, with demonstrated success in surpassing customer satisfaction and retention targets.
• Superior verbal and written communication skills, including the ability to articulate technical concepts and practices to non-specialist audiences.
• Strong problem-solving and analytical capabilities.
• Experience in a global organization with multiple partners, customers, and team members situated within diverse cultural environments.
• Competence in managing multiple accounts and projects concurrently across various geographies with multiple internal/external customers to ensure delivery across diverse geographies and cultures.
• Technical proficiency, including understanding the Evinova product suite and applying digital methods for reporting (e.g., Service Cloud, Power BI, key analytical programs).

The annual base pay (or hourly rate of compensation) for this position ranges from $162,244.00 - 243,366.00. Hourly and salaried non-exempt employees will also be paid overtime pay when working qualifying overtime hours. Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition, our positions offer a short-term incentive bonus opportunity; eligibility to participate in our equity-based long-term incentive program (salaried roles), to receive a retirement contribution (hourly roles), and commission payment eligibility (sales roles). Benefits offered included a qualified retirement program [401(k) plan]; paid vacation and holidays; paid leaves; and, health benefits including medical, prescription drug, dental, and vision coverage in accordance with the terms and conditions of the applicable plans. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Why Evinova?

Evinova draws on AstraZeneca’s deep experience developing novel therapeutics, informed by insights from thousands of patients and clinical researchers. Together, we can accelerate the delivery of life-changing medicines, improve the design and delivery of clinical trials for better patient experiences and outcomes, and think more holistically about patient care before, during, and after treatment. We know that regulators, healthcare professionals, and care teams at clinical trial sites do not want a fragmented approach. They do not want a future where every pharmaceutical company provides its own, different digital solutions. They want solutions that work across the sector, simplify their workload, and benefit patients broadly. By bringing our solutions to the wider healthcare community, we can help build more unified approaches to how we all develop and deploy digital technologies, better serving our teams, physicians, and ultimately patients. Evinova represents a unique opportunity to deliver meaningful outcomes with digital and AI to serve the wider healthcare community and create new standards for the sector. Join us on our journey of building a new kind of health-tech business to reset expectations of what a bio-pharmaceutical company can be. This means we’re opening new ways to work, pioneering innovative methods, and bringing unexpected teams together. Interested? Come and join our journey.

So, what’s next!

Are you already imagining yourself joining our team? Good, because we can’t wait to hear from you.

Date Posted

Closing Date

Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and employees. In furtherance of that mission, we welcome and consider applications from all qualified candidates, regardless of their protected characteristics. If you have a disability or special need that requires accommodation, please complete the corresponding section in the application form.