Ops Support Specialist

Job Description

The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Senior Processing Officer: Account instructions are reviewed and processed at the agreed Services Level Standards and within the necessary control environment.

1.Ensure the responsible controls for Account maintenance are followed and strictly enforced.
2.Deliver a customer experience that is professional and timely.
3.Complete necessary data entry in bank systems to facilitate maintenance activity requested by customer.
4.Review Customer transfer documents received to ensure receipt of all required information and that they are appropriately authorised.
5.Validate required information updated in the system to establish the customer and their accounts has been completed correctly
6.Assist with the production of department MIS and reporting.

Key Deliverables:

• Verify and process requests/instructions ensuring proper due diligence. Overview communication to the customer and resolution of investigation cases within designated time frames, if required.
• Follow through tasks and take ownership to ensure they are completed to the required standards.
• Adhere to policies, standard framework decided stated by the company to meet client need.
• Meeting all Control and Compliance requirements and updating procedures as required.
• Ensure day-to-day operations are performed and SLAs are met as per agreed for all businesses.
• Timely and accurate processing and customer resolution.
• Timely escalation on incomplete/delayed processing.

Education: Bachelor’s/MBA

Experience:
1.2-4 years' experience in banking operation, Operational process management
2.Should have good comprehension skills & be attentive to details
3.Should have good communication skills
4.Should be able to make sound decisions based on information on hand
5.Customer focused
6.Demonstrated strengths across Risk/Controls and Client Excellence
7. Payment processing and sanctions screening experience preferred

Skills:
1.Knowledge of Microsoft Office Applications (Excel, Word, PowerPoint)
2.Good oral and written communication skills (call outs to customers)
3.Good customer service skills, service oriented
4.Attention to details, high level of accuracy and productivity.
5.Meticulous, with good initiative & independence, communication skills

Professional Attributes
1.Able to maintain good rapport with peers and supervisors
2.Values attendance and punctuality
3.Strictly observes deadlines and cut-off times

Personal Attributes
1.Good comprehension skills
2.Has decision-making abilities
3.Values integrity
4.Organized and systematic
5.Hardworking and patient

Other:
1.Incumbent will be required to work a shift that incorporates

Business hours.
2.Incumbent will be required periodically to assist with system testing for technology upgrades and Business Continuity Planning (BCP). Some testing will occur on weekends.

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