PVR Product Support Analyst - Senior

Job Description

Position Description:

Are you passionate about the technology and energy industry, and ready to take your career to the next level? CGI Calgary is looking for a dynamic and experienced professional with 5+ years in field data capture to join our Energy Solutions business unit, supporting our IP product PVR (Production Volume Reporting).
This is more than just a support role — it’s an opportunity to work on one of the most complex and impactful systems in the industry, alongside a collaborative team of business analysts, developers, and subject matter experts. If you thrive in fast-paced environments, enjoy solving challenging problems, and want to grow within a global leader in IT and business consulting, we want to hear from you.
CGI is well known in the industry as a leader in the Energy field for providing custom-tailored, high-quality quality and high-impact systems. PVR product is very large, extremely complex, and offers continued challenge to our Agile-based Development team. As a member of the PVR Production Support team, you will be working with a team of business analysts, developers, and subject matter experts supporting PVR clients, as well as performing quality assurance testing on development features and fixes. Communication and organizational skills are key to providing value-added services to our customers. This position has very strong potential for career growth within CGI; the ideal candidate will be self-motivated and have a willingness to grow and develop their career within CGI.

Your future duties and responsibilities:

• Handle day-to-day support for our PVR clients, provide resolutions, and escalate as necessary
• Perform analysis of clients’ complex issues
• Respond to user support requests by monitoring Jira and the Support Mailbox, triaging issues, and communicating with clients as required
• Perform QA testing for new features, software fixes, and prioritized JIRAs
• Review Release notes and provide feedback to technical writers
• Contribute to content for monthly User Group meetings
• Creating documentation as required
• Participate in development meetings with PVR team to review and assist with new development related to PVR business requirements
• Implementation of new properties and new clients
• Conducting internal and external demos
• Create and deliver training materials to clients
• Able to work independently and as part of a team
• Documenting processes and fixes
• Sharing knowledge

Required qualifications to be successful in this role:

• 5+ years of field data capture experience, including experience troubleshooting field data capture system issues and/or experience with implementations
• A good knowledge of the Oil & Gas domain
• Excellent interpersonal, oral and written communication skills
• Post-secondary education in a relevant discipline or equivalent work experience
• Eager and friendly and Client Focused
• Strong Microsoft Office, Excel, PowerPoint, and Word skills
Attributes
• PVR or comparable field data capture system knowledge
• Able to multitask effectively
• Critical eye for detail
• Have excellent time management, task planning, and prioritization skills
• Able to adapt quickly to changing requirements
• Able to work effectively with minimal supervision
• Ability to build strong relationships with team member
• Excellent written and verbal communications in English
• Problem solver, ability to think outside of the box
• Willingness to learn and grow
• Embrace emerging technology
• Able to provide suggestions for process improvement
• Able to follow a triaging process
Nice to Have
• Experience working in service desk support
• Experience working in an Agile Development environment
• Formal training and/or designation related to Business Analysis and/or Project Management
• 5+ years of experience in positions requiring analysis, documentation, and client interaction
• Training and/or designation related to business analysis techniques
• Familiar with database query tools – creating and running SQL scripts
• Experienced in using the following tools: SQL Developer, SharePoint and JIRA.
#LI-AP1

Skills:

• Business Analysis
• SQL

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because...
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.
To learn more about accessibility at CGI, contact us via email . Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.
Come join our team—one of the largest IT and business consulting services firms in the world.