Back Office Operations - Manager - Delivery

Job Description

Position Description:

The ideal candidate for the Manager, Back-Office Operations role will bring a blend of leadership, operational expertise, and financial industry knowledge. Candidates must demonstrate the following:
Education & Professional Background
• Post-secondary degree in Business, Finance, Economics, or a related field.
• 5 years of progressive experience in back-office operations, financial services, or asset management.
• At least 2 years of proven people-management experience, ideally leading Supervisors, Administrators, or Analysts.
Technical & Industry Knowledge
• Strong understanding of the financial services industry, including mutual funds, investment products, account administration, and compliance requirements.
• Solid grasp of operational risk management and quality control practices.
• Familiarity with financial systems, transaction processing, and policy administration.
Leadership & Interpersonal Skills
• Demonstrated ability to lead, motivate, and develop diverse teams.
• Strong track record in workforce planning, training, and performance management.
• Excellent interpersonal, communication, and stakeholder management skills, with the ability to build trust at all levels.
• Effective collaborator, with experience acting as a liaison between clients and internal teams.
Problem-Solving & Strategic Skills
• Proven critical thinking and problem-solving skills, with a focus on root-cause analysis and sustainable solutions.
• Ability to manage escalations, high-value transactions, and complex operational challenges.
• Experience driving process improvements, automation, and system enhancements.
• Strong analytical skills, with the ability to monitor performance metrics and translate insights into action.
Assets (Nice-to-Have)
• IFIC or Canadian Securities Course certification.
• CFA designation (or progress toward completion).
• Experience with CI GAM processes and systems.
Prior leadership in a high-volume, client-facing back-office environment.

Skills:

• Analytical Thinking
• Detail-oriented
• English
• Wealth Management

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because...
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.