Manager, Telecommunications And Mobile Device Support

Job Description

MANAGER, TELECOMMUNICATIONS AND MOBILE DEVICE SUPPORT

Req #: 239814 Department: UW MEDICINE IT SERVICES Appointing Department Web Address: http://uwmits_hires.uwmedicine.org/ Job Location: Remote/Hybrid, Seattle - Downtown Job Location Detail: HYBRID - Primary remote, but requires occasional trips to Seattle-area hospitals to solve application issues. Posting Date: 10/08/2024 Closing Info: Closes On 10/15/2024 Salary: $11,667 - $13,334 per month Other Compensation: Limited Recruitment: Open to Department employees only
If you are a UW employee and would like to be considered for this position, please login to your UW employee profile to apply. Shift: First Shift Benefits: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, click here. UW MEDICINE IT SERVICES has an outstanding job opportunity for a Manager, Telecommunications and Mobile Device Support position.
PLEASE NOTE: This position is open to current UW Medicine IT Services Employees only.
WORK SCHEDULE

100% FTE – 40 hours per week

Day Shift – UW MEDICINE ITS SERVICES CORE HOURS ARE 07:00 – 16:00 (PST), Monday-Friday

DEPARTMENT DESCRIPTION
UW Medicine IT Services (ITS) is a shared services organization that supports all of UW Medicine. UW Medicine is comprised of Harborview Medical Center (HMC), UW Medical Center-Montlake Campus (UWMC-Montlake), UW Medical Center-Northwest Campus (UWMC-NW), Valley Medical Center (VMC), UW Medicine Primary Care (UWMPC), UW Physicians (UWP), UW School of Medicine (SOM), and Airlift Northwest (ALNW). ITS is responsible for the ongoing support and maintenance of the infrastructure and applications which support all these institutions, along with the implementation of new services and applications that are used to support and further the UW Medicine mission.
POSITION HIGHLIGHTS

Hybrid opportunity

Values-based work environment

Active departmental Equity, Diversity, and Inclusion Committee

15 days of vacation your first year – Also, 12 days of sick time, 1 personal holiday, and 11 paid holidays each year

100% matching, 100% immediately vesting 403(b)

PRIMARY JOB RESPONSIBILITIES

Providing leadership, mentorship, and supervision to a staff who perform support, implementation, and technical analysis on telecom and mobile device solutions and systems, including adapting and integrating existing software and hardware systems within University of Washington Medicine

Managing the design and implementation of user management and support processes

Guiding Telecommunications Supervisors in the management of ticket queues and the operational oversight of staff engaged in resolving telecom and mobile device issues

Collaborating with the Director to identify changing business needs and create a workforce plan to strategically allocate resources to evolve the services of both telecom and mobile device teams

Representing telecom and mobile devices in leadership, governance, and steering committees by preparing and presenting on KPIs and SLAs to support department iniatives

Managing user relationships to analyze, plan, prioritize, and follow up project work and systems requests

Ensuring that production systems operate accurately, reliably, and efficiently

Collaborating with Supervisors and Director to identify professional development opportunities in technical and behavioral skills to support career advancement among the teams

Guiding with Supervisors and Principals to analyze and improve processes and procedures and ensure appropriate documentation and resources to maintain daily operations and implement improvements

Guiding Supervisors and Principals in the management and scheduling of technical activites and the on-call schedule in support of a 24-hour/7 day production environment

Training departmental staff and their clients in Medical Center standard systems

REQUIREMENTS

Bachelor’s degree in Computer Science, Information Technology, Business Administration, or related field or equivalent combination of education/experience

6+ years of experience must include:

6+ years’ experience mentoring, leading, or managing technology and/or business professionals

Demonstrated management and leadership capabilities with proven ability to influence in matrix environment

Proven ability to make administrative/procedural decisions and provide guidance and leadership to staff

6+ years progressively responsible experience in analysis, installation, configuration, maintenance, and troubleshooting of workstations, system software, in support of end user computing devices

3+ years of senior-level communications technician experience

Advanced knowledge of communications best practices, installation practices, safety practices, cable management, usage of hand tools, termination equipment, use of power tools, and ladder safety

Experience in supervision of staff responsible for installing and troubleshooting IT Telephony Services and equipment

Experience working with mobile devices using IOS operating system

Working knowledge of and the ability to mentor others in local and wide area networks technologies including Wi-Fi

Working knowledge of and the ability to mentor others in network protocols such as, TCP/IP, and SNMP

Experience leading teams in Mobile Device Management tools

Experience in developing and improving workflow procedures for emerging technologies

Hands-on experience with and experience training others in end device hardware and software support experience

Experience managing relationships with hardware and software vendors

Advanced experience leading small to large scale IT projects

ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER
UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Become part of our team. Join our mission to make life healthier for everyone in our community.

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [email protected] .

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law .

Open to Department employees only If you are a UW employee and would like to be considered for this position, please login to your UW employee profile to apply.