Program Coordinator/ Patient Scheduler

Job Description

PROGRAM COORDINATOR/ PATIENT SCHEDULER

Req #: 240037 Department: HARBORVIEW FLOAT POOL Job Location: Harborview Medical Center Posting Date: 10/22/2024 Closing Info: Closes On 10/29/2024 Salary: $3,861 - $5,521 per month Other Compensation: Union Position: Yes Shift: First Shift Benefits: As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here. The HARBORVIEW FLOAT POOL has a outstanding opportunity for a PROGRAM COORDINATOR (Full-Time, Day Shift). The Float Pool Program Coordinator is primarily responsible for care coordination of the patients’ experience throughout their treatment plan, including processing new patient and outgoing referrals, and scheduling procedures and diagnostic tests.
WORK SCHEDULE

Full-time, 100% FTE (40 hours per week)

Day Shift

800am-430pm
POSITION/CAMPUS HIGHLIGHTS

Only Level I trauma and burn center in the region

Close proximity to public transportation

Harborview ranks among the nation's top hospitals in rehabilitation care, neurology, neurosurgery and orthopedics

Convenient location

Close proximity to public transportation

RESPONSIBILITIES

Referral management:
- Ensure completeness and accuracy of registration and patient demographic data
- Obtain all pertinent medical history and outside records
- Work closely with various Medical Directors, Managers, and RN3 to determine which referrals require testing vs. physician-only consultation
- Maintain an organizational system to track multiple referral streams (hospital follow-up, consultations, procedures, radiologic studies) and track patient records

Coordinate complex scheduling of diagnostic procedures and consultations

Facilitate scheduling of urgent referrals and procedures, working closely with Clinic medical director to triage; using knowledge of surgical procedure specific diagnoses, CPT codes

Manage a high volume of phone calls, emails, faxes, and letter correspondence pertaining to patient and/or provider follow-up, continuity of care, and referral decisions

Coordinate transition from inpatient units to the outpatient clinics in order to achieve CMS quality benchmark for hospital readmit rate
- Communicate with discharge planner and Contact Center Complex Appointing Team to schedule priority patients with various clinics in a timely fashion
- Verify outpatient benefit information for a seamless transition to clinic-based services
- Schedule pre-procedure nursing visit to coincide with ambulatory procedure, coordinating nursing schedule with various clinics

Interview patients and review anticipated needs upon admission and discharge including personal escort and transportation

Maintain continuity of care by assessing follow-up needs, e.g., appointments, transportation, transfer of records, locating providers
QUALIFICATIONS:
High school graduation or equivalent AND two years of experience in the program specialty OR equivalent education/experience
ABOUT HARBORVIEW MEDICAL CENTER
As the region's only Level I Trauma and verified burn center, Harborview Medical Center is a comprehensive healthcare facility owned by King County and operated by UW Medicine. It is dedicated to providing specialized care for a broad spectrum of patients from throughout the Pacific Northwest, including the most vulnerable residents of King County. It provides exemplary patient care in leading-edge centers of emphasis, including emergency medicine, trauma and burn care, neurosciences, ophthalmology, vascular surgery, HIV/AIDS, rehabilitation, mental health and substance abuse care.
Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region.
ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER
UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.
All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.
Find your place at Washington’s only integrated health system devoted to improving the health of all people. Join our mission to make life healthier for everyone in our community.

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [email protected] .

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law .

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