End Device Support Specialist

Job Description

END DEVICE SUPPORT SPECIALIST

Req #: 245395 Department: UW MEDICINE IT SERVICES Appointing Department Web Address: http://uwmits_hires.uwmedicine.org/ Job Location: Harborview Medical Center Job Location Detail: Primary work location is in Seattle, WA at Harborview Medical Center Posting Date: 04/16/2025 Closing Info: Open Until Filled Salary: $5,135 - $6,906 per month Other Compensation: Union Position: Yes Shift: First Shift Benefits: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, click here. UW MEDICINE IT SERVICES has an outstanding job opportunity for an End Device Support Specialist !
WORK SCHEDULE

100% FTE – 40 hours per week

Day Shift – HOURS WILL BE: 09:30 – 18:00 (PST), Monday-Friday

Required participation in team on call schedule

DEPARTMENT DESCRIPTION
UW Medicine IT Services (ITS) is a shared services organization that supports all of UW Medicine. UW Medicine is comprised of Harborview Medical Center (HMC), UW Medical Center-Montlake Campus (UWMC-Montlake), UW Medical Center-Northwest Campus (UWMC-NW), Valley Medical Center (VMC), UW Medicine Primary Care (UWMPC), UW Physicians (UWP), UW School of Medicine (SOM), and Airlift Northwest (ALNW). ITS is responsible for the ongoing support and maintenance of the infrastructure and applications which support all these institutions, along with the implementation of new services and applications that are used to support and further the UW Medicine mission.
POSITION HIGHLIGHTS

Values-based work environment

Active departmental Equity, Diversity, and Inclusion Committee

12 days of vacation your first year – Also, 12 days of sick time, 1 personal holiday, and 11 paid holidays each year

Two retirement plans to choose from

PRIMARY JOB RESPONSIBILITIES

Coordinating the management of desktop end computing devices within UW Medicine

Providing standard to complex level system administration and customer service to the computing device community

Maintaining strong customer relationships, gathering customer requirements, developing new technologies, and communicating supporting resources

Identifying needs, performing standard to complex level technical analysis on client systems, and adapting and integrating existing software and hardware systems

Participating in the on-call schedule in support of a 24-hour/7-day production environment, and working with departmental IT staff to train users and clients in Medical Center standard systems

REQUIREMENTS

Three years of experience in programming and/or computer support services of a technical nature OR one year of experience as Computer Support Specialist I OR equivalent education/experience

Proficient experience in current MS Office suites

Experience must include hands-on, desk-side, hardware, and software support

Experience installing and troubleshooting standard Windows operating systems

Must have a valid Washington State Driver’s license to enable transportation of UW assets

CONDITIONS OF EMPLOYMENT

This classification is in a bargaining unit.

Participation in on-call rotation is required.

The individual in this position is expected to work normal daytime hours. The work may be performed in an office, medical center environment, during normal business hours; however, significant off-hours and weekends may be needed to resolve problems and respond to emergencies. This individual is expected to be available for emergencies (business continuity/disaster recovery efforts) on a 24x7 basis as needed.

Because of the physically separated sites for UW Medicine, this position requires the ability to travel to alternative work locations as needed.

Must coordinate projects without direct supervisory authority.

Must be able to lift up to 50 lbs. with assistance on a regular basis.

ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER
UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public?by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Become part of our team. Join our mission to make life healthier for everyone in our community.

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [email protected] .

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law .

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